Hi,\u000a\u000aWhat is the scope and response time of support, it seems like quite a few users ran into minor issues and support did not handle even those?\u000aEither deal \u002D the 3 year or the LTD are attractive, but without quality support they will hurt businesses and websites more than they help. \u000a\u000aThank you.

Hi, vimes.\u000a\u000aWe guarantee to deliver premium\u002Dgrade service throughout your license duration. While our support team is currently scaling operations, we maintain strict SLAs:\u000a\u000a✅ Response Time: All inquiries will be addressed within 24 hours\u000a✅ Queue Management: Cases are prioritized based on severity and submission time

Support | aaPanel

Q: Support

Hi,

What is the scope and response time of support, it seems like quite a few users ran into minor issues and support did not handle even those?
Either deal - the 3 year or the LTD are attractive, but without quality support they will hurt businesses and websites more than they help.

Thank you.

vimesPLUSMar 21, 2025

Founder Team

Jose_aaPanel

Mar 24, 2025

A: Hi, vimes.

We guarantee to deliver premium-grade service throughout your license duration. While our support team is currently scaling operations, we maintain strict SLAs:

✅ Response Time: All inquiries will be addressed within 24 hours
✅ Queue Management: Cases are prioritized based on severity and submission time

Helpful?

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