Q: Support and product concern
Looks like you already got one review, and it's a negative one. It is about the reliability of the product and support.
I ran into the same problem while installing a trial. Can't get mail server to work. Messaged support. It has been 3 months and not a word from you after 4 emails.
It doesn't matter how good of a deal is. If you can't provide a reliable product and support, it is rendered as useless.
Fix this and I will give it a second try. As of right now, it seems like the product is just a pretty interface, but not fully functioning.
Jose_aaPanel
Mar 27, 2025A: Hi, Shopaholic.
To which email address did you send the mail? It's possible that we didn't receive your email properly.
Normally, we do not overlook any emails sent by our users.
ShopaholicPLUSHi, first it was to: support@aapanel.com, then when no answer, I sent to as a replied to your marketing email: jose@aapanel.com. I also went to https://www.aapanel.com/ to look for livechat as suggested in the bottom of that marketing email, no chat option as I see.
I do want to see your product succeed and would easily buy this in a heart beat. But I am concerned. Default install, redis error.
We haven’t received your emails. Could you please send them to aapanelcom@gmail.com?