Agiled Reviews

I really want to love Agiled and make it my main CRM system, but my experience so far has been disappointing. For over a year, I’ve been requesting an onboarding session, and despite raising the same issue multiple times through their ticketing system, I still haven't received any solid resolution.

In the absence of the onboarding session, I had to find my own way around the system, which wasn't easy. There are a number of features that have been marked as "coming soon" for an extended period, yet they remain unimplemented. I've also noticed that many support tickets get closed without actually resolving the issues, forcing me to raise the same concerns repeatedly. This lack of follow-through is frustrating and makes it difficult to trust the support process.

Another major issue is the absence of indicative ETAs for issue resolution. I've encountered several bugs within the system that hinder functionality, particularly when trying to send announcements. Despite changing SMTP settings and even trying the default option, I still can't get it to work.

I genuinely hope to improve my experience with Agiled, and I would be more than happy to update my review if the service improves.

Pros: Lots of functionality for the price paid. The UX feels a bit dated but servicable. Loading speed isn't bad. A bit of a learning curve to get going and not the most intuitive. The CRM i used prior to this was Begin by Zoho and that was easier and felt a lot more premium. This has a lot of things I needed to run my freelance business.
Cons: Took a while for me to learn how to use properly unlike previous CRM's i used. Hit and miss with support. Only had to message a few times but some days they respond quick which is great, a couple intances where the response was delayd and 1 instance where I didn't hear from them at all. Eventually worked out my own problem. UX could be improved. Feels a bit buggy sometimes like the invoicing functions.

Overall: I can say its value for the money for the LTD tier 1 for my small business. Just not my preference right now in terms of UX, client portal, more customization for client portals. Also be prepared to spend time learning it if you come from a CRM that is easier to learn or simple to use.

Would i continue to use it? Not for my current business set up. I need a few more functionalities in one platform like email marketing fxn. Also would have wanted to test the accounting function but it wasn't available at time of this writing. Might consider this for other projects I have.

This is very good value for money and overall, worth the buy. The UI needs some work and thankfully they are already working on updating it. Also some of the Custom Translations settings don't work sometimes. It's still buggy and I couldn't recommend it for large organisations yet, but it has big potential. With some of these issues ironed out it can really compete. Well done and look forward to seeing the platform keep improving!

... I honestly feel bad for EVERYONE who never got a chance to purchase Agiled... WOW!!!

Forget HubSpot, Pipedrive, SalesLoft (I have all used these personally) or any other CRM in the marketplace. Agiled dances circles around everyone in the space, INSANE amount of VALUE for the price tag!!

In 30 minutes I had Zoom, Calendar, Gmail all hooked up with my branding. I can create products, invoices, and quotes, I can upload all my docs, create projects, schedule meetings, client portals, and white labeling, payroll, and accounting is in beta!!.. I can even do ticketing!!! The list goes on!!

It is an absolute GODSEND of software FOR ANY solopreneur/entrepreneur with a small-med size business who is looking to consolidate other pieces of software into one central platform to run their day-to-day operations!

Personally, I was attracted to the CRM and ability to quote/invoice to get rid of HubSpot, but WOW, so much more!!

Agiled is a GAME CHANGER in the space and they have a very bright future ahead of them!!

Hands down one of the best investments made on AppSumo bar none!!

The Product is well thought and would enable any small business or professional firm. I used it as an alternate to more expensive options and found it completely aligned to my needs. The key selling points are whitelable, fully customizable and immensely supportive and responsive team.