A: Hello. Here's what you can do: - Integrate the chat system with live chat to ensure the AI assistant is available around the clock. - Establish a timeout setting so that if no agent responds within a specified timeframe, the chat system will connect to the AI, allowing it to take over the conversation.
A: Please check this image https://drive.google.com/file/d/1W1m8sX2Ft9w943I0bcvkrukDff_-JA4H/view If you have more questions, please contact us through our website https://anychat.one
So if a person contacts me through me through facebook messenger or slack or whichever, where is the information stored? Does it still store on your server on only on those apps. And if it does store through the server is there encryption so no one including anychat can see the data? Thank you. I know it’s a long question.
Isn’t this risky for any business to let your team access the data ? Should we get a permission from or customer to allow their data to be accessed by the third party software provider ? But when we whitelabel we are at stake in case of dataleak ? Are you willing to sign ba ? Are you gdpr compliant ? . I already purchased by wanted to know
Q: Hi, can we merge contact?
would be great if we can merge contact if we know we have a same visitor who chat from more than one channel. Thank you
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Q: Ai Assistant
Can the Ai Assistant be live on your chat at all times? I am having a difficult time understanding its use case if not. Thanks
Andrew_AnyChat
Mar 7, 2025A: Hello.
Here's what you can do:
- Integrate the chat system with live chat to ensure the AI assistant is available around the clock.
- Establish a timeout setting so that if no agent responds within a specified timeframe, the chat system will connect to the AI, allowing it to take over the conversation.
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Verified purchaser
I figured it out. Thanks
Q: Is there an API and ability to add custom Javascript?
Andrew_AnyChat
Mar 7, 2025A: We are still working on the API.
You can add custom JS in some places of the widget and dashboard.
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Q: Live Chat
HI
Can You give more details about live chat ?
Andrew_AnyChat
Mar 7, 2025A: Please check this image https://drive.google.com/file/d/1W1m8sX2Ft9w943I0bcvkrukDff_-JA4H/view
If you have more questions, please contact us through our website https://anychat.one
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Q: Security Questions
So if a person contacts me through me through facebook messenger or slack or whichever, where is the information stored? Does it still store on your server on only on those apps. And if it does store through the server is there encryption so no one including anychat can see the data? Thank you. I know it’s a long question.
Andrew_AnyChat
Mar 7, 2025A: The information is stored encrypted on our servers (in Germany). We, as a service provider, can access some data.
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Verified purchaser
Isn’t this risky for any business to let your team access the data ? Should we get a permission from or customer to allow their data to be accessed by the third party software provider ? But when we whitelabel we are at stake in case of dataleak ? Are you willing to sign ba ? Are you gdpr compliant ? . I already purchased by wanted to know