AnyChat Questions

The AnyChat app is full of amazing features. It would be great if we had a Facebook channel as a user group to help each other with setups, tips on flows and more...

Hi team from AnyChat,

A client of mine said his malware scanner saw some malware on my site coming from AnyChat. Can you explain this? 20 of these messages:

Events More details Date/Time Status
----------------------------------------------------------------------------------------------------------
Malware detected URL: https://api.anychat.one 10-4-2025 11:46 Blocked

If I do a scan myself, I can't see it. But I need some explanation. Safety is for me really important.

Can you help me to understand, please:

After registering and applying the license my usage limits show:
"Chat conversations / month" = unlimited.
"Bot-driven conversations / month" = 2.500.

What is one or the other? The difference is not described in the AppSumo offer text, or the official documentation on your site.
Thanks.

1. For the Unlimited Agency plan with 3 codes where each client I sell the Pro+ plan who provides support? Would I be the one providing support or would I direct all of my clients I sell AnyChat Pro+ plan to contact AnyChat for support? The reason I ask is I would not know how to provide any technical support for any issues that clients may have so I wanted to check with you on this.
2. How do I sell them a Pro+ plan? Do I generate a code within my AnyChat Agency plan and send that to them to sign up with AnyChat and they enter the code to activate their plan?

I haven't activated the LTD yet and would like to change to a higher tier. Should I request on the original LTD and purchase the new tier, or can I upgrade to a higher tier after activating the original one?