Q: Support downgraded - missing your answer?
I am reposting because you're not answering the followup:
I have an AppSumo Tier 5 and I got emails I have been downgraded to Basic support? Why is that?
I got this email "You’ve now been downgraded to the Basic support plan. If you found value in the Business support plan and wish to continue accessing support via email, chat, and call, consider upgrading."
Your answer on my other post makes no sense: "When you sign up on AppMySite, you’re automatically assigned a Business support plan, for free, for the period of 1 month. Once the one-month period ends, your support plan goes back to the Basic support plan."
Because I activated AppMySite from my AppSumo in August 2021 - years ago and this happened now. Your changing my plan out of the blue.
Sheen_AppMySite
Apr 15, 2025A: Hi there,
Thank you for reaching out.
The reason you received the email now is that we were offering the business support plan to all customers for a month. This was a temporary promotion we ran in February and March. It involved a one-time, one-month access to our business support plan. It was essentially a promotion to let all customers get access to our premium support options. Please understand that the level of support remains the same as we promised back in 2021. You can continue to reach out to our support team and get any issues you are facing resolved.
Please feel free to reach out for more questions.