Account terminated without explanation
I was able to redeem my code, which I then refunded and repurchased with the Sumoday discount coupled with the additional 10% from Plus. My account was immediately deactivated without any explanation whatsoever.
Looks like their support is offline and they'll be "back online tomorrow".
Already a big red flag.
The service itself, from the limited testing I was able to do, was mediocre at best. I specifically tested several contacts in 4-5 lead gen tools and AroundDeal wasn't able to find contacts that I found in Apollo, Lusha or even SalesRocks.
Another big minus is that you can't even search by domain name. Most lead gen tools allow you to either add the domain name as a filter or upload a list of domains which you can enrich and get contact data. In AroundDeal you need to use an extension and visit each website. Not efficient and very inconvenient.
Another seriously limiting feature is that you are not able to export anything... Luckily, I use other tools for this, and I mostly needed this to check individual contacts if I am not able to find them elsewhere, specifically in APAC. But if you need a main tool for finding and exporting leads, then this is not for you.
With their highest tier plan they seem to give a one-year access to some "Ultimate plan", whatever that means, but after that you lose it and you will never be able to export any contacts.
I guess I'll be refunding my code. I usually don't bother with negative reviews but I also don't appreciate when someone wastes my time and energy.
AroundDeal
Jun 14, 2024Dear,
Thank you for reaching out and sharing your feedback with us. We are disappointed to see that you rated us with 1 taco, especially when there are some misunderstandings involved.
Firstly, we disabled your account only after we received your refund application, which aligns with our basic agreement with AppSumo. We will help you re-enable it immediately upon receiving your newly purchased code. As of now, we have not received it, so we did not disable your account without reason. I hope you can understand this procedure.
To find contacts more accurately, you can directly enter the domain name in the "Company Name" filter on the left. We strongly recommend this method because the probability of duplicate company names is much higher than that of duplicate domain names. We also support batch input of domain names to find multiple company contacts simultaneously.
Different products have different data advantages; otherwise, one product would suffice to solve all problems. We believe your test was not very scientific, as each product has its own unique contacts.
We restrict users from continuously exporting contact information to ensure the experience of all paying users, as excessive exporting can affect overall user experience. Additionally, due to the nature of data products, we must consider data security to avoid theft and resale. We hope you understand these security measures. Lastly, we offer an unmatched price with the LTD Plan, allowing you to enjoy contact searches indefinitely with a one-time payment, a feature not provided by other products.
We value your feedback and hope this clarifies the situation. Please feel free to reach out if you have any further questions.
Best regards,
Avery Bai
AroundDeal