I have been watching BerqWP for a long time and unfortunately cancelled the LTD unlimited plan before. I think your product is very good. It is very friendly to servers with poor performance, and customers should need to provide more patience. I am planning to purchase your product, but before that, I have some questions. Would you consider providing white labels? I think this feature is very important, especially for institutions. If you can open up white label services, I believe you will gain more customers' favor. 2. Will you consider adding optimization support for non WordPress websites in the future? 3. Will Berqwp be cached by crawlers such as Screaming Forge or PowerSuite? 4.How long does it take for a website with over 1000 pages to cache completely? 5.Does Nginx cache affect BerqWP?
my website is based on laravel php, and want to get it for that,
it seems that berqwp only works with Wordpress, please clear my mind on it
Q: Some plugins aren't compatible?
"So a large product like NitroPack also deals with these challenges, but it doesn't mean the product is buggy. It’s just that some plugins aren’t fully compatible with JavaScript optimizations and custom integrations are necessary to resolve these issues." (You mentioned in a previous response)
Do you have a list of plugins that are not fully compatible? Or perhaps better a list of plugins that are compatible?
I've asked this before - but is Thrive Themes and Architect fully compatible?
Also, if something is not compatible, will you help us find why and can there always be a solution - or would some plugins just not be compatible at all?
A: We maintain a list of incompatible plugins but we resolve any reported compatibility issues within 24 hours max. So the list is empty right now. If you have a specific plugin in mind, feel free to ask and we can provide better guidance. Some of our customers are already using BerqWP with Thrive Theme and Thrive Architect and we haven't received any complaints so far.
I've been following this because I do need a plugin for my sites. However, as I expected, there are so many problems by users - just check the reviews.
I'm assuming this will continue to go on and there will be more and more problems before this plugin becomes more stable?
A common trend I’ve noticed in the negative reviews is that none of those customers reached out to our support team. They tried resolving issues on their own and refunded the product but that’s not what a genuine customer would do. If I purchase a product and it doesn’t work as expected, the first thing I would do is contact support. It seems these customers were just testing the...
genuine customers? regardless whoever buys your product is a customer, their experience using the tool greatly outweighs support given. Its a slap in the face to say customers are not genuine, when you dont know what their experience is with your tool, and why they are negative in their reviews.
I'm sorry but I think, as a customer you hold some responsibility for your public statements, as they influence others' opinions. A genuinely interested customer wouldn’t harm a product's reputation without utilizing support. This suggests either a deliberate attempt to damage the product reputation or that the customer wasn’t the right fit.
Hamza most negative reviews say similar things around issues where the plugin is damaging the site, people are being honest with their reviews here, if you dont like it why did you ask appsumo to delete your previous listing that also had negative reviews?? its because you wanted to get rid of the negative reviews. Customers make or break a business, listen to them and fix your product.
We received some negative reviews, but we worked on the feedback. Most reviews were great, and we’ve since improved our product, so we needed a fresh start. While people were being honest, the issues they mentioned could have been resolved in 10 to 15 minutes with proper communication.
Suppose I buy a car and the tire goes flat. Should I damage the car company's reputation, or seek help from a mechanic? It's honest to say the tire went flat, but does that mean the car is bad? That's exactly what's happening here. I hope this clarifies things. Honesty doesn't always mean fairness.
Yes the reviews may not seem fair to you but, its based on customer experiences. People using Appsumo expect products to be working and not have issues or be broken, as a customer or business owner with limited time after having a negative experience, most will likely not contact support and just go for the refund because they expect products to work and dont have the patience to wait on support.
Hamza, I get your car analogy, but If a new car has recurring issues like flat tires or engine stalls, multiple customers would naturally complain. They expect reliable cars from the start, not ones needing immediate repairs. Ignoring negative reviews alienates potential loyal customers. It’s about ensuring the product works smoothly from day one, just like a car should.
Yeah you could say that but that’s not really the case here. We’ve drastically improved our product and you encountered a single issue, but instead of reporting or confirming it, you assumed the worst. Also I noticed you mentioned something about the CDN in your review and claimed we discussed it but that conversation never actually took place. Are you using translation software?
Multiple customers followed a similar pattern, some didn’t read the starter guide and others didn’t report the issue which led to the same negative experience. In case you didn’t know, this happens with Nitropack as well. That’s why they offer custom integration where their team makes adjustments to the website to resolve issues.
I wonder if you had put a fraction of the effort into communicating as you did here; it's unfortunate. Not every product suits everyone. Not every WP Rocket customer is a fan of WP Rocket and the same goes for NitroPack and other products. It largely depends on individual preferences. Please feel free to reach out via email at support@berqwp.com as this is not a forum as per AppSumo's guidelines.
Q: What about Woocommerce❓
Can I use it with Woocommerce?
Will there be no problems with sales and orders?
Q: Some questions about future development?
I have been watching BerqWP for a long time and unfortunately cancelled the LTD unlimited plan before. I think your product is very good. It is very friendly to servers with poor performance, and customers should need to provide more patience. I am planning to purchase your product, but before that, I have some questions.
Would you consider providing white labels?
I think this feature is very important, especially for institutions. If you can open up white label services, I believe you will gain more customers' favor.
2. Will you consider adding optimization support for non WordPress websites in the future?
3. Will Berqwp be cached by crawlers such as Screaming Forge or PowerSuite?
4.How long does it take for a website with over 1000 pages to cache completely?
5.Does Nginx cache affect BerqWP?
Q: Do this work for Wordpress only?
Hamza_Mairaj
Sep 11, 2024A: Yes BerqWP only works with WordPress.
my website is based on laravel php, and want to get it for that,
it seems that berqwp only works with Wordpress, please clear my mind on it
Q: Some plugins aren't compatible?
"So a large product like NitroPack also deals with these challenges, but it doesn't mean the product is buggy. It’s just that some plugins aren’t fully compatible with JavaScript optimizations and custom integrations are necessary to resolve these issues." (You mentioned in a previous response)
Do you have a list of plugins that are not fully compatible? Or perhaps better a list of plugins that are compatible?
I've asked this before - but is Thrive Themes and Architect fully compatible?
Also, if something is not compatible, will you help us find why and can there always be a solution - or would some plugins just not be compatible at all?
Hamza_Mairaj
Sep 9, 2024A: We maintain a list of incompatible plugins but we resolve any reported compatibility issues within 24 hours max. So the list is empty right now. If you have a specific plugin in mind, feel free to ask and we can provide better guidance. Some of our customers are already using BerqWP with Thrive Theme and Thrive Architect and we haven't received any complaints so far.
Absolutely we’re here to...
Q: So many problems by other users
I've been following this because I do need a plugin for my sites. However, as I expected, there are so many problems by users - just check the reviews.
I'm assuming this will continue to go on and there will be more and more problems before this plugin becomes more stable?
Hamza_Mairaj
Sep 6, 2024A: Hey there,
A common trend I’ve noticed in the negative reviews is that none of those customers reached out to our support team. They tried resolving issues on their own and refunded the product but that’s not what a genuine customer would do. If I purchase a product and it doesn’t work as expected, the first thing I would do is contact support. It seems these customers were just testing the...
👍
Verified purchaser
genuine customers? regardless whoever buys your product is a customer, their experience using the tool greatly outweighs support given. Its a slap in the face to say customers are not genuine, when you dont know what their experience is with your tool, and why they are negative in their reviews.
I'm sorry but I think, as a customer you hold some responsibility for your public statements, as they influence others' opinions. A genuinely interested customer wouldn’t harm a product's reputation without utilizing support. This suggests either a deliberate attempt to damage the product reputation or that the customer wasn’t the right fit.
Verified purchaser
Hamza most negative reviews say similar things around issues where the plugin is damaging the site, people are being honest with their reviews here, if you dont like it why did you ask appsumo to delete your previous listing that also had negative reviews?? its because you wanted to get rid of the negative reviews. Customers make or break a business, listen to them and fix your product.
We received some negative reviews, but we worked on the feedback. Most reviews were great, and we’ve since improved our product, so we needed a fresh start. While people were being honest, the issues they mentioned could have been resolved in 10 to 15 minutes with proper communication.
Suppose I buy a car and the tire goes flat. Should I damage the car company's reputation, or seek help from a mechanic? It's honest to say the tire went flat, but does that mean the car is bad? That's exactly what's happening here. I hope this clarifies things. Honesty doesn't always mean fairness.
Verified purchaser
Yes the reviews may not seem fair to you but, its based on customer experiences. People using Appsumo expect products to be working and not have issues or be broken, as a customer or business owner with limited time after having a negative experience, most will likely not contact support and just go for the refund because they expect products to work and dont have the patience to wait on support.
Verified purchaser
Hamza, I get your car analogy, but If a new car has recurring issues like flat tires or engine stalls, multiple customers would naturally complain. They expect reliable cars from the start, not ones needing immediate repairs. Ignoring negative reviews alienates potential loyal customers. It’s about ensuring the product works smoothly from day one, just like a car should.
Yeah you could say that but that’s not really the case here. We’ve drastically improved our product and you encountered a single issue, but instead of reporting or confirming it, you assumed the worst. Also I noticed you mentioned something about the CDN in your review and claimed we discussed it but that conversation never actually took place. Are you using translation software?
Multiple customers followed a similar pattern, some didn’t read the starter guide and others didn’t report the issue which led to the same negative experience. In case you didn’t know, this happens with Nitropack as well. That’s why they offer custom integration where their team makes adjustments to the website to resolve issues.
I wonder if you had put a fraction of the effort into communicating as you did here; it's unfortunate.
Not every product suits everyone. Not every WP Rocket customer is a fan of WP Rocket and the same goes for NitroPack and other products. It largely depends on individual preferences. Please feel free to reach out via email at support@berqwp.com as this is not a forum as per AppSumo's guidelines.