very dissapointed in the product and Suumit Shah the ceo and owner of bot9
the removal of BYOK was abysmal in my use since i can no longer use it with clients
the website has been down for so long so now i cant even login making the use of this impossible
emails support emails are never replied to, no customer support at all
so 1 taco and if i could -5 tacos worst purchase ive made in appsumo, i never write reviews so writing a review specially one thats bad was very ahrd for me im very dissapointed in my experience oevrall
Sachin_Rollout
Apr 8, 2025Your concerns about our customer support and the communication surrounding these changes are taken very seriously. We sincerely apologize for the lack of timely responses and for falling short of your expectations in our service. Your feedback is critical in helping us identify areas for improvement, and we are currently reviewing our support processes and communication strategies to prevent similar issues in the future.
We value the trust you placed in Bot9 and its leadership, and we’re committed to regaining your confidence. If you’re willing, please reach out to us directly at helpme@bot9.ai