Q: negative reviews
Hi,
Is there a reason why you only answer / comment positive reviews but you don't comment or answer negative reviews on AS? Like many users here, I always check reviews from bad to good, and the answers and help provided to sour users is important in my choice...
ChargeKeep
Oct 30, 2024A: Hi B.76858,
We value all feedback, both positive and constructive, as it helps us continually improve. We strive to respond to all reviews to provide clarity and support. In some cases, the feedback may not be clear or if we can’t locate a customer’s specific details due to their handle, it limits our ability to comment on their experience directly. If there are specific concerns or support requests, we’re here and ready to help address them.
Thanks,
The ChargeKeep Team