4.2
Taco ratings
ChargeKeep is appreciated for its seamless integration with Stripe, user-friendly setup for one-time payments and recurring subscriptions, and the built-in CRM features in higher tiers. While some users have faced challenges with support responsiveness and onboarding, the overall positive feedback and 60-day money-back guarantee make ChargeKeep a solid buy for those in need of a simple checkout solution.
AI-powered summary of customer reviews
Verified purchaser
Could be great with onboarding support
Updating my review. I got contacted from support and now I have a better understanding of the tool. It is super powerful and very capable, however there does need to be better onboarding. I'm keeping this because of the enormous potential of the platform.
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Verified purchaser
Customer Support is slow and STILL Lacking
I full stacked Chargekeep because I believe they have a solid product. The platform is snappy and works very well. I will go as far as to say upgrading to access the advanced CRM is highly recommended.
However, they do have growing pains in the customer support department. The response time was slower than should be, but when they got to my issue, it was resolved very quickly and professionally.
I am aware of being more critical with Chargekeep's support response. They are in the business of handling transactions and when client's have issues, support response time NEEDS to be fast and complete. Slow support simply cost businesses a loss in revenue.
Honestly Chargekeep, you have a solid platform, but there is no excuse, please improve your support responsiveness.
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Verified purchaser
Has potential but zero custom support
It works okay for basic subscriptions, but the system has many bugs.
Support is non-existant. I have sent several emails and never had a reply.
There's a very annoying AI bot who does very little to help you and often assures me that a support member will contact me soon—which they never have!
I moved away from WooCommerce Subscriptions for a more straightforward approach to setting up subscriptions for my clients, but at this rate, I'm probably going to go back.
ChargeKeep
Nov 25, 2024Hi info0974,
Thank you for your honest feedback. We truly appreciate it as it helps us identify where we need to improve. While many of our customers love our service, we acknowledge that we sometimes fall short, and for that, we sincerely apologize.
We understand how frustrating it is to not get the support you need promptly. Our customers mean the most to us, and we're actively working to...
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Verified purchaser
Fantastic deal
Alright, I gotta chime in on this. This is a fantastic deal. Has built in CRM feature in the higher tiers and many other features that you won't find anywhere else. I had a meeting with the owner of the company last time it was on Appumo went through and created many different types of charged platforms that were needed within my company and my other companies. Just wonderful product all the way through. It changed the way that we process charges with clients and has many features that you won't find anywhere else. I would suggest a tier 3 and above level. You do not want to miss this one. Get with the company after looking at training videos. The donation feature is a must for non profits.
ChargeKeep
Oct 29, 2024Hello alchemycomputer,
Thanks for the shout-out and sharing your experience! It's great to hear how the CRM and diverse features are making such an impact across your companies. We’ve designed the higher tiers specifically to support advanced needs, from client charge processing to unique functionalities like the donation feature—perfect for nonprofits, as you mentioned. Tier 3 and above is...
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Verified purchaser
Difficult to Implement
I'm pretty techy and can set up websites, automations, work with AI and more, and yet this I could not get set up and tied to my subscription products despite numerous attempts. Onboarding videos are non-existent. Really disappointed as I had high hopes and spent a significant amount of time trying to make it work.
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