Q: Can I delete my previous chat history and address customers with their name?
Hi there, I trained my Charla chatbot on my custom knowledge base, yet every time a new question is asked to Chatbot, it gives the same response repeatedly. For second time users, the previous chat history is visible which is something I don't want. Are there any options to change that? I want my chatbot to address users with their name but I don't see any option to set name variables in Charla. Hope you'll look into this.Thanks
Yehia
Apr 6, 2025A: Hi Ray, Yes but only if you are the account owner. Team members and agents can archive but not delete the conversation
raysaranyaPLUS
Verified purchaser
Thanks for responding. However, you didn't mention about the fact that why can't I address the users with their names. Please give me a step-by-step guide.
You can do that by setting a prechat form for example that asks for the user email and full name, and when the chatbot engages it will greet the user by name