Integration with User Platforms:
Can your application operate within a platform where users log in and access a personal area?
If so, is it possible to integrate the ticket history into the user’s personal area so they can view their support interactions?

AI Chatbot to Human Handoff:
Does your solution support a workflow where an AI chatbot can handle initial interactions and then seamlessly transfer the conversation to a human agent?
If yes, how is the handoff managed, and what is the experience like for the user and the agent?

BYOK for AI Chatbots:
Is there an option to implement a BYOK approach for the AI chatbot?
If so, what are the technical requirements or constraints for this setup?