WordPress user | Charla

Charla

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Q: WordPress user

Also is this WordPress plugin, like users are all automatically recognized if they are logged in?

SumolixieDec 22, 2024

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Does that mean I can place it on my client sites and they can have 1 agent to their site possibly access only to their portal - I guess
Integration with User Platforms: Can your application operate within a platform where users log in and access a personal area? If so, is it possible to integrate the ticket history into the user’s personal area so they can view their support interactions? AI Chatbot to Human Handoff: Does your solution support a workflow where an AI chatbot can handle initial interactions and then seamlessly transfer the conversation to a human agent? If yes, how is the handoff managed, and what is the experience like for the user and the agent? BYOK for AI Chatbots: Is there an option to implement a BYOK approach for the AI chatbot? If so, what are the technical requirements or constraints for this setup?
Hello, Im planning to have different agents/seats and have some questions: 1: Can all users/agents see all conversations from all websites where Charla is installed? Or can I make restrictions to this? 2: Can I make some restrictions to ensure conversations are not deleted ect.? 3: In your roadmap I see you plan to give the option to book a meeting from the chat/conversation - Will this work with Calendly? 4: For the notifications via app: Will I get notifications from all websites and easely see what wbsite the customer are comming/writing from? 5: I can control when the chat widget is visible at each website, correct? 6: Do you plan to integrate video replies? Best regards Judith
I have set up an automation, but when I click on one of the "answers" in the sample bot, it all goes blank.... Not sure what I am doing wrong? And wondering if I can add in to any website that allows for <script> in the header or footer area.

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