Name: Awesome, no other tool is like this in price range
Item: Charla
Rating: 5
Author: hrshlj

Group

Software

Customer experience

Sub category

Customer support

Product tag

Live chat

Best for

Ecommerce

Small businesses

Alternative to

Drift

Intercom

Integrations

Facebook

Webhooks

Operating system

Browser-based

Features

GDPR-compliant

White label

You must redeem your code(s) within 60 days of purchase

Every additional code unlocks an additional 5 agents

Welcome to Charla

Use Charla's intuitive Agents Dashboard to quickly respond to customers when it matters the most. Get insights on the visitor profile and conversation history, and respond fast with canned responses.

Chat on the go with our native iOS and Android apps so you'll always be connected.

Sales and Lead NurturingForget about Contact Us forms. Increase your conversion rate and never miss a sale. Answer all your potential customers inquiries before they convert.

Take the load off your agents with custom chat flows.

Customer SupportIncrease customer retention and respond to your customers in real-time and provide the best support experience.Offload work from your agents by asking your customers qualifications questions before the chat is handed over to your agents.

Our knowledge base and helpdesk represent every tool you need to deliver the best support.

Get a glimpse of visitors who are currently visiting your website and identify and engage with potential customers.Efficiently address email inquiries and manage extended conversations through our helpdesk. Respond to and send messages from your domain, all while leveraging the comprehensive features of a ticketing platform—including agent assignments, tags, and internal notes.

Have one inbox for all your different stores.

Customize your chat widget to match your brand color, icons and language.Ensure you provide top-notch customer service using our Customer Feedback functionality. Gain insights into what concerns or delights your customers, all while identifying your top-performing agents.Get access to Charla today!

Gain insights into what concerns or delights your customers with our customizable widget.