Q: AI chatbot
Hi, i am interested in buying your software, but i have some questions about it.
1. Does your platform offer a private and public knowledge base where I can upload files, connect data sources, or add websites for crawling to train the chatbot?
2. Can your chatbot generate custom reports or summaries based on client data?
3. Does your system support automating responses, such as email replies, using uploaded or connected data?
4. What integrations do you offer (e.g., CRM, email platforms)?
5. Does your platform integrate with ChatGPT or other AI models? If so, how does it work?
6. What customization options exist for training the chatbot with detailed client-specific information?
Jun_chatbees
Oct 22, 2024A: Thanks for the interest!
1. You can upload files, connect data sources or add websites for crawling to train the chatbot.
2. The Collection UI has two tabs, "Question History" for the historical questions and answers, "Feedback" tab for the user feedback.
3. Can you share more details about the requirements? We are not optimized for generating email replies. The HubSpot Ticket feature can help to generate the email reply for a ticket.
4. We integrate with HubSpot currently and plan to support more CRM platform. Sending email via CRM platform is not supported yet. A clarification: the HubSpot integration is not included in the plan.
5. We use Azure OpenAI.
6. You can customize the persona and negative response for a collection. For a chatbot, you can customize all messages in the chatbot, including logo, name, greeting message, etc.