Q: Knowledge Base + AI Chatbot
Does the AI chatbot provide users with a link to the knowledge base for answers to specific questions or does it just pull information from the knowledge base to answer questions instead of providing a link?
Vignesh_ChatMaxima
Apr 13, 2025A: Happy to clarify – we specifically built ChatMaxima with flexibility here. You absolutely have an option to show the source links from your knowledge base when the AI answers. Equally, if you prefer the AI to just synthesize the information without displaying the link, you can configure it that way too. It's totally up to you how you want it presented to your users.
Let me know if any other questions pop up!
nacholePLUS
Verified purchaser
Thanks for answering! As a follow up, how difficult is it to setup the AI bot to respond and have a live agent step in if necessary? Would I have to configure the bot myself or do you have templates or pre made bots I can tweak specifically to get a live agent on the chat?
It's genuinely straightforward. You can visually connect the MaxIA AI block to the 'Talk to Agent' block based on the triggers you want (e.g., liveagent).
While you configure the logic yourself using our drag-and-drop interface (which is quite intuitive!), we do have general bot templates you can start with. Plus, our team is always ready to guide you once you're onboard!