I purchased 2 codes but i am getting only 2050 credits instead of 4000 and no seats instead of 1. When i log in to closely, it says upgrade to use a seat when i have already purchased a seat in plan 2.
Q: Who can I contact for Lisence issues - No one seems to get back to my 4th email written?
I have send 4 Emails with a lisence issue, I am experiencing, I bought 2 * tier for 4K so (8k credits in Total each and my account shows 4K, I need to have the additional tiers show up on my Account. Please can someone get back to me ASAP thank you.
A: Hi there! Please contact our support team via chat in the product or let me know what your email address is - I will look into it personally. Thanks!
Hey Alex, I'm using closely campaign as per the guidelines and within the LinkedIn recommended 20 requests per day, still I'm getting restricted & thrown out as LinkedIn is detecting automation. Is there any way forward?
A: Hi there! We monitor all changes in LinkedIn and recommend that our users follow certain suggestions, which you can find here: https://help.closelyhq.com/en/articles/8363884-safeguard-your-linkedin-account. If your account got restricted, please contact our support team. They will help you find out what the reasons might be and how to avoid this from happening in the future.
Q: If I just want to export Sales Navigator lists, how many can I do per day?
After setting up my filters in Sales Navigator, how many max-exports of 2500 can I run per day?
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Q: Code not working
Hello,
I purchased 2 codes but i am getting only 2050 credits instead of 4000 and no seats instead of 1. When i log in to closely, it says upgrade to use a seat when i have already purchased a seat in plan 2.
Can you resolve this asap?
Thanks
AlexC_Closely
Feb 5, 2025A: Hi there!
Please, contact our support team via chat in the product or let me know your email - I will ask them to get back to you asap.
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Q: Who can I contact for Lisence issues - No one seems to get back to my 4th email written?
I have send 4 Emails with a lisence issue, I am experiencing, I bought 2 * tier for 4K so (8k credits in Total each and my account shows 4K, I need to have the additional tiers show up on my Account. Please can someone get back to me ASAP thank you.
AlexC_Closely
Jan 28, 2025A: Hi there!
Please contact our support team via chat in the product or let me know what your email address is - I will look into it personally. Thanks!
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Q: Hi will this come back for sale?
Hi i would like to purchase this if possible.
AlexC_Closely
Jan 28, 2025A: Hi there!
We will be back for sale some time this year, however I don't know exact dates yet.
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Q: Getting restricted from LinkedIn
Hey Alex,
I'm using closely campaign as per the guidelines and within the LinkedIn recommended 20 requests per day, still I'm getting restricted & thrown out as LinkedIn is detecting automation.
Is there any way forward?
AlexC_Closely
Dec 19, 2024A: Hi there!
We monitor all changes in LinkedIn and recommend that our users follow certain suggestions, which you can find here: https://help.closelyhq.com/en/articles/8363884-safeguard-your-linkedin-account.
If your account got restricted, please contact our support team. They will help you find out what the reasons might be and how to avoid this from happening in the future.
Share Closely
Same happened to me. Everything with Closely was fine for a few months... and now it's not. I can't use the tool at all anymore.