I have been trying to decide if I post this or wait to see if improvements happen however after seeing questions not being answered and reviews from people with similar issues, I thought it was important to post to warn potential buyers.

Initially when I got onto the platform, I was super excited as this seemed to be exactly what I had been looking for. However, within the first 15 minutes of using it I started to notice the poor UI and random errors when doing things.

I remained optimistic and pushed on trying to make the platform work for me but at every attempt I just kept finding bugs which was disheartening. I thought I would give them a chance and opened a few tickets to go around in circles with level 1 (which was very fast) and then every one of my tickets would eventually get escalated to higher levels... and that's where they sat, I ended up fixing most of my myself due to lack of response or miss-understanding of my request.

I also had times where support created apps and entered my server despite me ticking the box saying I do not agree with support having access to my server.

There are some glaring security issues on this platform as well, which I think need to be considered before you buy.

- The product is out of India which is less regulated than the US and Europe
- They say that the plugin is secure from them being compromised as the probe can only do what it’s told however it has a file manager so it could easily do anything
- There is no way to ensure you are the only person with access to your server, their support go in when they want even when denied
- If their servers are compromised all of yours are too

I really wish that this product was better however they have been in business for over 4 years already. Given the platform is this bad after that time, I don’t have confidence that it will be any better in the next 4.

Personally, I feel like they may be trying to build a user base to sell the business.

Not to discount from the great work done, this is such a good concept and a decent(ish) product it is just very poorly executed.

Advice to the owners to be successful;

- Add an easy way to submit bugs
- Fix your processes to ensure customers are responded to
- Add a QA tester to ensure everything is tested
- Security should be at the top of your list, get some servers in the EU and US (and AU) and start working on compliance.
- Actually accept items onto your wish list! I have added so many things to the roadmap and they still haven’t popped up.

This product is great for anyone with little technical ability and just needed to host some WordPress sites. If you need more than that, you may need to go somewhere else unfortunately.