1. Their interface is easy to use which is great.
2. But the offered "Unlimited Free Migration 24/7 Ticket Based Support" needs improvement. We had a migration of seven Wordpress sites (two of which had medium traffic- all others low traffic) that took sometime because we were not willing to grant full complete access to our Nameserver registrar account.
In today's age any setup or transition process that requires full access to all your essential accounts to setup is questionable. We slowed the process down by not wanting to disable 2fa and hand over login email and password. But we have absolutely now way of knowing who has access to the support emails where we have sent all that credential info. This is even more true with companies having remote workers all around the world.
Overall they completed the steps needed with us making nameserver changes ourselves, and the site file transfers were completed. Documentation about Cloudflare setup and configuration is somewhat lacking. We don't expect such a company to educate their customers generally, but specific detailed information on how it BEST works with your system (and how to set it up) is necessary. So many products available today that make producing documentation easy, every tech company should offer good documentation. Especially if they have been in business for a few years.
3. A big concern is that ticket responses back to us did get slower ("24/7 Ticket Based Support"), such that now we still have a ticket unanswered after three days. This is really important as a down website can serious harm a business, and not being able to access business emails promptly can also be serious.
So we are still waiting to start the email setup after we figured out the remaining site transition and domain propagation issues ourselves and got the WordPress sites up and running.
Overall, we hope the product keeps improving and developing!