Dear CryptoHero Team,

I would like to express my dissatisfaction with the CryptoHero tool as I have encountered several issues that make it difficult to use effectively:

Trading in Trend Direction: It is not possible to trade in the trend direction as originally intended. The bot does not seem to recognize or follow market trends, making it unsuitable for trend-based trading strategies.

Unhelpful Support: The support team did not address my issue in detail. Instead, I was told that the MACD indicator had been adjusted. However, when I tested it again, the same problem with 0 trades occurred, indicating that the issue remains unresolved.

Timeout Errors during Backtest: I am frequently encountering "Timeout" errors when attempting to run backtests, particularly with data for 60 and 180 days. This makes it impossible to evaluate the bot's performance over a longer period accurately.

Missing Stop Loss on "High Five" Bot: The "High Five" bot that I purchased does not have a stop loss. As a result, my paper trade has been stuck in a losing position for three weeks without any protection or automatic exit strategy.

Overall, I am not satisfied with the tool, and these issues are making it very frustrating to use.