Q: Issues with White Label Tier 3
I’m very interested in purchasing Tier 3 to fully utilize the white-label features. However, while testing the platform, I encountered several issues that significantly impact the white-label experience:
1. **Integration Visibility Issue**: When adding a new member to a specific bot, they should only see their own integrations. However, when they try to integrate with platforms like WhatsApp or Instagram, they also see other clients' pages and integrations, displaying the bot name and platform names from unrelated accounts.
2. **Members & Permissions Issue**: In the "Settings" > "Members & Permissions" section, members can see other clients' users and email addresses, which should not be visible outside their own workspace.
federicoadriang3. **Referral Program Visibility**: In the profile section, there is a "Referrals" tab that allows users to generate a referral link. The problem is that this link redirects them to the original platform’s page instead of my custom domain, which defeats the purpose of the white-label feature.
4 Branding & Domain Issues: Even after configuring a custom domain, various parts of the platform still display the original "Genie" branding. For example, in the bot settings under "Domain," images still link show the CxGenie pic instead of showing a neutral or customizable option that aligns with my brand.
These issues compromise the integrity of the white-label experience, making it difficult to present the service as fully independent. I’d love to move forward with Tier 3, but I hope these concerns can be addressed to ensure a seamless, professional white-label solution.
Would appreciate any insights or updates on whether these issues are being resolved. Thank you!