Do you offer Whitelabel Agency accounts and also I'd like to know what are the limitations of the AI Knowledgebase in terms of how many document files i can upload? file size limitations etc. . .
A: Thank you for your interest! At the moment, we don’t offer white-label agency accounts, but it’s something we’re exploring for the future.
Regarding the AI Knowledgebase, you can upload multiple documents in formats like TXT, CSV, DOC, and PDF. While there’s no limit to the number of files you can upload, each file is capped at 1MB to ensure smooth processing. If you need help preparing your...
A: Thank you for your question and for showing interest in CXAssist’s development! Our primary focus over the next 60 days is marketing the product to bring in as many subscribers as possible. This will allow us to gather valuable feedback from users about the features they need most, including learning from mail history.
Once we have sufficient resources, we plan to invest those funds into...
Some people don't click on the cancel link to the newsletter emails, but they ask to be cancelled from the newsletter replying to it. Do you have ideas to use this tool to manage the ask to delete from the newsletter answering to it through email?
A: I'm sorry but our software doesn't have the functionality to automate tasks such as unsubscribing to a newsletter. However, you can just train the AI on how to respond to these requests and just create an automated task to delete them from your email list. Hope this helps.
Thank you for your question! While we do have size limits for uploaded files, it’s worth noting that CXAssist is optimized for training using text-based content, which generally doesn’t require large file sizes. Text files, even for extensive knowledge bases, are usually compact and should fall well within the supported size.
Thanks Mark - yes, text files is all I was trying to upload, also sent tech support request, I know it was the holidays, but I was getting spinning wheel of death on "training" process with no end to it, wnt back - deleted all files, and its still spinning
Q: how much would it cost for us to add additional emails for the tool?
We have a company G-suite account and also we have a seperate company that uses zoho
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Q: AI Knowledgebase and Agency
Hi,
Do you offer Whitelabel Agency accounts and also I'd like to know what are the limitations of the AI Knowledgebase in terms of how many document files i can upload? file size limitations etc. . .
Mark_CXAssist
Jan 24, 2025A: Thank you for your interest! At the moment, we don’t offer white-label agency accounts, but it’s something we’re exploring for the future.
Regarding the AI Knowledgebase, you can upload multiple documents in formats like TXT, CSV, DOC, and PDF. While there’s no limit to the number of files you can upload, each file is capped at 1MB to ensure smooth processing. If you need help preparing your...
Share CXAssist
Q: Roadmap
Hi, what do you plan to do in 60 days from now to enhance your product? Are you going to fix learning from mail history? What are your plans?
Mark_CXAssist
Jan 20, 2025A: Thank you for your question and for showing interest in CXAssist’s development! Our primary focus over the next 60 days is marketing the product to bring in as many subscribers as possible. This will allow us to gather valuable feedback from users about the features they need most, including learning from mail history.
Once we have sufficient resources, we plan to invest those funds into...
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Q: Cancel emails from newsletter:
Some people don't click on the cancel link to the newsletter emails, but they ask to be cancelled from the newsletter replying to it. Do you have ideas to use this tool to manage the ask to delete from the newsletter answering to it through email?
Mark_CXAssist
Jan 10, 2025A: I'm sorry but our software doesn't have the functionality to automate tasks such as unsubscribing to a newsletter. However, you can just train the AI on how to respond to these requests and just create an automated task to delete them from your email list. Hope this helps.
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Q: Maximum file size is 1MB?
That seems to be very limiting, i cant even find files with less size to upload from my knowledgebase....
Can that size limit be increased?
Mark_CXAssist
Jan 3, 2025A: Hi,
Thank you for your question! While we do have size limits for uploaded files, it’s worth noting that CXAssist is optimized for training using text-based content, which generally doesn’t require large file sizes. Text files, even for extensive knowledge bases, are usually compact and should fall well within the supported size.
If you’re encountering issues, we recommend:
Converting...
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Thanks Mark - yes, text files is all I was trying to upload, also sent tech support request, I know it was the holidays, but I was getting spinning wheel of death on "training" process with no end to it, wnt back - deleted all files, and its still spinning
Sorry for the delay as we were on holiday break. I've responded to your email. Looking forward to your reply