A: Thanks for your question. The 5,000 emails per month refers to the emails CXAssist can read, analyze, and decide whether to reply to or take no action. It doesn’t mean you can draft or send 5,000 outbound emails; instead, it’s about handling inbound emails—reading and determining which ones need a response.

To avoid unwanted responses to spam or irrelevant emails, you can set filters within CXAssist, so it only engages with the emails that matter to you. This helps ensure CXAssist focuses on relevant inquiries and doesn’t get triggered by spam.

Let us know if you have more questions or need any help setting up filters!