Q: Are you using AI to reply to most reviews and questions?
I ask because most of your replies seem to be just AI garble, without much actual info addressing the expressed concerns. I will see someone say 'uploading video' doesn't work, and your reply is very long, but mostly just, 'I'm very sorry for this. Uploading video is very important when it comes to postcasts....'
And why does it seem you were here years ago, but now you are back and so many things still don't work? I also see many, many low-star reviews, and many mention that your support is non-existent. What's going on? Do you have a dedicated team or what?
I've bought your top tier with hopes to use this for a podcast later, but I'm tempted to refund if it becomes obvious that you are struggling to deliver on your promises and can't even reply to to people who reach out to your support for help.
Thank you for any added clarity!
Patrick_Disctopia
Jan 26, 2025A: Are you facing any issues???? We have not heard from you directly??? But.....
Thank you for your candid and direct feedback. I genuinely appreciate the opportunity to address these concerns transparently and provide clarity about Disctopia’s current state and how we handle support.
1. Are Responses AI-Generated?
Yes, AI is used for some replies, especially for quick responses to frequently asked questions, but we aim to ensure they are relevant and informative. However:
Human Oversight: All AI-driven responses are monitored by our team to ensure accuracy and context.
Personalized Support: For more complex inquiries or issues requiring troubleshooting, our human team steps in to handle them directly.
If some replies feel generic or fail to address specific concerns, I sincerely apologize. This feedback is important and will help us improve the balance between speed and substance in our responses.
2. Concerns About Platform Development
Past Presence on AppSumo: Disctopia was indeed on AppSumo years ago. Since then, we’ve made significant changes to the platform, but we acknowledge that some features are still in development or require improvement.
What’s Changed Since Then:
Improved infrastructure for streaming and hosting.
Expanded monetization options like True Plays and merch sales.
New features like multi-format hosting for podcasts, videos, and audiobooks.
That said, issues like video uploads and embedding bugs show that we still have work to do, and we’re committed to addressing these as priorities.
3. Support Concerns
Low-Star Reviews: We understand the frustration behind reviews that mention slow or non-existent support. During high-demand periods (like this AppSumo promotion), response times have been impacted. This is not the standard we aim for, and we are actively:
Expanding our support team to handle the increased volume.
Improving documentation and creating self-help resources for common issues.
Why This Happens: Growing pains during promotional events have affected our ability to provide consistent, fast support, but we’re addressing this to ensure all customers are supported promptly.
4. Transparency About Promises
We acknowledge that some features, like YouTube integration or embeddable video player improvements, are still "in progress," and that can understandably cause doubt. Here’s how we’re tackling this:
Dedicated Product Roadmap: We’ve published a roadmap (view here) to show where we’re headed, including priorities and timelines.
Focus on Core Features: Fixing foundational issues, like video uploads and embedding, is our current top priority.
5. Why Stay with Disctopia?
True Potential: Disctopia offers unique features, such as True Play metrics and direct-to-fan monetization, that aren’t common on other platforms.
Active Development: While not perfect, the platform is actively evolving based on user feedback.
Dedicated Effort: We’re a creator-first platform, and your success is our goal. Your feedback directly shapes our improvements.
Final Thoughts
Your concerns are valid, and we take them seriously. If you decide to stick with us, I encourage you to share any specific issues you encounter. We’ll prioritize resolving them for you. If you feel the platform isn’t meeting your needs right now, we understand and respect your decision to request a refund.
Thank you again for your honest feedback—it helps us grow. 😊 Let me know how else I can assist!
asakhaiPLUSWhat a bummer-- it is AI generated. I thought I got a meaningful response from a developer. My questions were answered in the affirmative, but after using it, I find that my test footage doesn't work. That was the whole point of my purchase. The categories are rigid, as well as silly profile picture requirements (ie, every image must be a certain size).
Thank you for sharing your thoughts, and I’m sorry to hear about your frustration with the platform and its requirements. Let me address your concerns directly and transparently:
1. AI-Generated Responses
You're absolutely right—AI is used to help boost productivity and streamline support, but that doesn’t mean your concerns aren’t meaningful or being heard. In other words, we are busy
ARRiiVEPLUSA wise developer does not use AI to answer questions in this forum. IMO. I'm going to take a pass on this one. Good luck! Wish you well, love the concept.
Thanks for the well wishes
SumoglobinPLUSOk, glad to know you are just using AI writing tools to reply to people, which explains why none of your answers/comments seem to make much sense.
I'm sad to hear this, as I bought the max Tier, but will almost certainly have to refund, as it seems you aren't really improving things, just using AI to write the 'best' answers to bad reviews and people's concerns. The 1-star reviews seem justified.
We are a real team using AI to answer questions faster and more efficiently. Any true issues or bugs—we WILL fix them, just as we have been doing for years. We stand by our work and are committed to continuously improving Disctopia for our creators.