Q: So Tier 2 only has '7 TEAM MEMBERS' even though your Appsumo listing says 'UNLIMITED TEAM MEMBERS'? Is that right?
So, your Appsumo listing CLEARLY states that Tier 2, the Agency plan, has 'UNLIMITED' team members, but I see in the comments that you are saying that it's an error, and that Tier 2 only has 'SEVEN TEAM MEMBERS.' Is that correct? Can you please clarify this?
I'm very confused, as I've bought Tier 2 recently, based on the fact it clearly says I can have unlimited team members, but now it seems that you're saying in the comments that's false. I would really appreciate clarity in this, and also an explanation of why your Appsumo listing and your comments seem to contradict each other.
Thanks!
Patrick_Disctopia
Jan 29, 2025A: Thank you for reaching out, and I completely understand your concern. I want to provide full transparency regarding the team member limits for Tier 2 and the discrepancy in the AppSumo listing.
1. Tier 2 Team Member Limit
Tier 2 (Agency Plan) allows up to 7 team members.
Unfortunately, the "Unlimited Team Members" listed on AppSumo was an error, and we’ve been working with AppSumo to correct it.
We sincerely apologize for any confusion this may have caused.
2. Why Is There a Discrepancy?
When we initially submitted our plan details, the intended limit for Tier 2 was 7 team members.
The AppSumo listing incorrectly stated "Unlimited Team Members," which was not our intention.
We have not changed or removed any features—this was a mistake in the listing that we have flagged with AppSumo.
3. What This Means for You
If you purchased Tier 2 under the assumption of unlimited team members, we understand your frustration, and we’re happy to discuss solutions to accommodate your needs.
If you require more than 7 team members, Enterprise services may be a better fit, and we’d be happy to explore options with you.
We deeply appreciate your support and understanding as we work through this issue. If you have any questions or would like to discuss further, please let us know—we’re here to help.
Best regards,
The Disctopia Team