Assuming I decide for Tier 4 (Agency):

1. Is it correct my understanding that each subaccount get its own message inbox to which multiple persons/agents could connect to manually interact with their customers?

2. Does the inbox receive DMs from all FB, instagram and WA?

3. Is it possible to handover an interaction from AI agent to a person?

4. Is it possible to skip the AI agent and assign the interaction directly to a person/agents?

5. Are incoming messages free as long as no AI agent is used?

6. For WhatsApp, does the DMChamp credit covers the cost of WhatsApp message, or is it on top of it?

7. Is there any way or API that will allow automating the subaccount management? Like credit allocation, low credit balance notification per subaccount, etc.?