After over a year of using Dukaan to manage my online store, I’ve experienced both its strengths and glaring weaknesses. While the platform serves basic e-commerce needs efficiently—offering user-friendly setup, decent customization, and essential features for beginners—its long-term reliability and support leave much to be desired.

The Good:
Dukaan’s interface is intuitive, making it easy for newcomers to launch a store quickly. The tiered pricing plans (including Tier 3, which I subscribed to) promise scalability, and features like plugin integrations initially seemed promising for growing businesses. For simple product listings, order management, and basic marketing tools, it gets the job done.

The Bad:
Unfortunately, persistent bugs plague the platform. Plugins and critical features frequently malfunction, and when they do, getting support is nearly impossible. For a paid user on a higher-tier plan, the lack of responsive customer service is unacceptable. There were instances where my store became unusable for days due to technical issues, with no guidance or timely fixes from the team. This unreliability undermines trust in the platform, especially for businesses relying on consistent uptime.

I have decided to move main store to wix