Thank you for your feedback.

We’d like to clarify a few points to address your review. Email metrics, such as opens and clicks, may sometimes show inflated numbers because certain email clients scan links for security purposes. However, unique opens and clicks on our dashboard reflect legitimate user actions, providing an accurate representation.

Regarding bounces, we strictly enforce our Anti-Spam Policy and do not support spam or cold emailing. Even with double opt-in verification, rejections can still occur for many reasons, it doesn't necessarily mean it is caused on our end. Your campaign was against our Acceptable Use Policy for containing affiliate marketing content which resulted in high user complaints that affected 4 of our IP addresses.

As for the account suspension, it was in the Terms of Service, which you agreed to during signup, that we may terminate your account without prior notice or liability including for breaching our Terms. As much as this may be frustrating, but we do apply all of our Terms.

However, In light of your complaint, we introduced a gradual sending mechanism to ensure optimal performance.

Your feedback helps us improve, and we appreciate you bringing this to our attention!