A: Hi!! Great question, CaX 🙏 Let’s clear this up completely:

1. If you have Tier 1–4 from the 2021 deal and upgrade now to a 2025 plan, do you lose any functionality from the original deal?
→ No, you don’t lose access to the original limits or features.
If you upgrade to a 2025 AppSumo tier (through your AppSumo account), you will be on the newer Growth plan, and it may look like some features are missing. But don’t worry — we’ve made sure all 2021 buyers retain their legacy limits and bonuses.

✅ If you notice anything missing after the upgrade, just email us at support@encharge.io and we’ll restore your original entitlements manually. This only applies to 2021 users who upgrade — and yes, we’ll honor your full benefits.

2. If you already have Tier 5 from the 2021 deal — should you upgrade to a new plan?
→ You can, but it’s usually not necessary.
Tier 5 from 2021 already gives you: • 25,000 subscribers
• Up to 12 subaccounts
• Event-based segmentation (a Premium feature that was unlocked for 2021 Tier 5 buyers)

So if you're happy with those limits — you’re golden! If you need more than 25k subscribers or something like WooCommerce (which was never part of the original deal), then yes, you might want to consider Tier 6 of the new deal — or just pay for the overage with a 50% discount on a Growth subscription. That discount is available only to LTD buyers, and you can apply it in your Billing section.

Let me know if you want help mapping out the best path based on your current use!