Encharge - Plus Exclusive Reviews

The Encharge team delivers exemplary support, which is particularly beneficial during our exploration of Encharge's functionalities. Please continue the outstanding work!

Edit : 11 April 2025

Hey Daniel @ Encharge,
Thank you for your detailed response. While I appreciate the transparency, I’d like to address a few points and offer some constructive feedback to help rebuild trust and confidence among potential and existing customers.

1. Public Deadlines vs. Rapid Execution
You mentioned Basecamp/37Signals as an example of avoiding public deadlines, but this comparison feels misplaced. Basecamp is a long-established company with a mature product and market position. A more relevant parallel is Evernote under Bending Spoon.

After its acquisition, Evernote’s new owners didn’t shy away from accountability—they shipped features weekly, improved reliability, and won back lost users. This wasn’t a "rat race" but a demonstration of hustle and strategic execution. Customers don’t need rigid deadlines, but they do need visible progress—proof that the team is committed and capable of delivering.

Question: How will Encharge demonstrate this level of commitment?
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2. Team Transparency
You emphasized being a small, growing team, but specifics matter.

Question:
- How many developers, customer support, and other team members are dedicated to Encharge now?
- What’s the ratio of engineering to customer-facing roles?

Transparency here would reassure customers that the team is adequately resourced to address their needs.
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3. Roadmap Clarity
While you’ve shared some insights, customers need clear priorities.

Questions:
- What are the top 5 upcoming features you plan to release?
- What are your top priorities for the first three months?

Evernote’s success post-acquisition was built on actionable transparency—showing users exactly what was coming next. Encharge could adopt a similar approach to rebuild confidence.
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4. Missing Features Hurt Growth:
Without key features, customers won’t experience Encharge’s full potential, reducing word-of-mouth referrals. Passive usage replaces advocacy.

Better Pricing Logic: Limit email sending but offer unlimited contacts—this is more scalable and user-friendly than unlimited sending for just 50,000 contacts.

Your willingness to engage is commendable, but actions speak louder than words. Customers want to see:
1. A clear, actionable roadmap (even without rigid deadlines).
2. Team transparency to gauge capacity and commitment.
3. Rapid, visible progress—like Evernote’s weekly updates.

I hope you’ll consider these points. The market is competitive, and demonstrating hustle and strategic vision will be key to winning back trust.
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Original post :
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I purchased the Tier 6 plan expecting a robust automation tool, but I’m now considering a refund due to significant limitations and missing features.

Major Drawbacks:
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- Restrictive Contact Limit: The 50k contact cap is far behind competitors like Acumbamail (unlimited contacts + 100 websites/landing pages in Tier 1) and SwipeOne (unlimited contacts in Tier 5).

- Gated Features: Critical functionalities like event-based segmentation and Shopify integration are locked behind the top-tier LTD plan, which feels unfair for a "powerful" automation tool.

So there is no strength and differentiations from other contenders.

- Broken Basics: Form tracking simply didn’t work for me with a simple HTML form.
- Missing Double Opt-in: A highly requested feature since 2021 (139+ votes on feedback board), yet still unimplemented.
- This slow development pace is concerning.

Reliability & Security Concerns:
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- Reports of email deliverability issues raise doubts about its "enterprise-grade" claims.
- No two-factor authentication (2FA) or any other approach to enhance the security of our account.
- No transparency around security measures - No security certification mentioned anywhere.
- Support via Live Chat is unresponsive (read, but not reply) , leaving issues unresolved.

Lack of Vision & Commitment:
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- The feedback board highlights the absence of a clear roadmap or ETAs for requested features. With new ownership, we need strong commitment more than vague promises

- Lack of a public development plan with timelines.
- Short-term and long-term goals aligned with user needs.
- Proof of progress, not just past successes from 2021.
- Lack of information about team composition, such as the number of full-time developers.

I wish to see the new owners will demonstrate strong commitment by providing clear vision, direction, specific feature release timelines , quickly adapt to user feedback and swiftly remove restrictions.
- Overly cautious limitations suggest a lack of confidence and ambition, potentially hindering business success.

Final Thoughts:
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Without addressing these core issues—functional gaps, security concerns, and transparency—it’s hard to justify this investment. I’ll likely be refunding.

Would give this zero tacos if I could. Save your money as there are way better options for an esp than encharge. Have yet to be able to send a single email out even though I went thru all there docs and had an email from them saying everything in my account was set up correctly then ghosted me with no further support or explanation for why emails weren't sending. Do not buy this product. I wish appsumo would start vetting these companies. This is the 4th product I lost money on!!

2024.04.10 Update
The review shows declined - prices are doubled, features have been taken down (WooCommerce). Great product in general, horrible marketplace experience.

Credit where its due - Encharge is freaking good at what it does, when it works and at the price point for this tool, it was a great deal.

However, after two years since purchasing the product, my account was randomly deactivated by AppSumo without providing any details or evidence.

They decided to randomly and suddenly deactivate my account without any notification.

I reached out to Encharge and Appsumo support and I was told my purchase was refunded etc - but how can it happen two years later? Usually that happens within 60 days of purchase and with the new api system - its instantaneous.

The fact that I can today write a review here today means - my account was never refunded. Users can only review tools that are bought and not refunded, or review before refunding it. In my case I am reviewing after 2 years.

The entire experience has left a bitter experience with Encharge and AppSumo.

Not renewing Appsumo plus, not recommending both encharge and AppSumo sadly.

UPDATE FOR APRIL 7, 2025
There might be a new company but the issues remain. Couldn't use this for transactional emails before because of the limitations on it as mentioned below but didn't care too much because I purchased for the woocommerce integration and waited 4 years for it. They made promises, gave us an upvote platform that everyone voted for, they stopped responding in 2023 and of course this new company didn't respond either, and now they finally launch woocommerce but made sure not to notify anyone probably knowing everyone would be furious this wasn't given to full tier early adopters and now have to pay an unreasonable amount of money, hundreds of dollars, to get it. Note to self..... Don't invest in new companies for lifetime deals and get all your value upfront. Oh and saying someone else took over doesn't matter when the results are the same. Also, learned something new and didn't know that when appsumo denies a review they don't leave the old one up until you could modify the new one but instead completely remove the review all together.

POST FROM MAY 28, 2023

So you can't use this with any normal opt-in program like a standalone newsletter sign up or extremely limited signups to anything else. There's not even a reason why for this and there ultimate response is connect with another email provider and then "try" to link it with our platform. And of course it begs the question that if I wasn't on a lifetime deal I'd never use you guys simply because everything you guys can do everyone else literally does. Oh yeah and there's very limited integrations with a lot of opt-in programs.