We sent a ticket about it last week, but didn't get a response. Most of the issues we encountered were occurring from an editor's account. They are listed below:
Unable to save Brand Secondary Colors. My changes are not being saved. Unable to change the template. All my changes are not being saved. Unable to save any content under the Brand content tab. No changes are being saved. Unable to save
Can you please send an email to team@yourethos.io with a screen recording or screenshots of what you're entering and what's not saving? We can then see if any of the added content has any errors that would affect the Brand Showroom from saving. Please share your admin user email and the account that wants to edit the Brand Showroom too.
We also cannot edit brand showrooms that were created by an editor. They are not visible under "My Brand Showrooms" and only shows up on "My Profile" which does not give us the option to edit.
Can you follow the instructions here: https://help.yourethos.io/en/articles/2111425? After you've created your A Type domain and shared the subdomain and Brand Showroom name with team@youretho.io your subdomain will be live same day.
When you publish your Brand Showroom you'll have a link like https://brand.supermush.com/ that you can add to other projects. We're working on creating embed codes for each section too.
thanks for the response Brian, but when I try to embed the link anywhere, it just says it refuses to connect, including the example of https://brand.supermush.com/
Can you share a screenshot or Loom of the error you're experiencing when using the Ethos link to team@yourethos.io? Our team can then make sure it's working.
Q: Hi, we've been experiencing issues with the product.
Verified purchaser
We sent a ticket about it last week, but didn't get a response. Most of the issues we encountered were occurring from an editor's account. They are listed below:
Unable to save Brand Secondary Colors. My changes are not being saved.
Unable to change the template. All my changes are not being saved.
Unable to save any content under the Brand content tab. No changes are being saved.
Unable to save
Verified purchaser
Correction on the last part, *Unable to save Brand Links
Hey TAloha,
Can you please send an email to team@yourethos.io with a screen recording or screenshots of what you're entering and what's not saving? We can then see if any of the added content has any errors that would affect the Brand Showroom from saving. Please share your admin user email and the account that wants to edit the Brand Showroom too.
Thanks,
Brian
Verified purchaser
We also cannot edit brand showrooms that were created by an editor. They are not visible under "My Brand Showrooms" and only shows up on "My Profile" which does not give us the option to edit.
Q: hey its only in english?
no hebrew? no right to left?
Q: Hello, it is taking forever to get my domain whitelisted.
Is it possible to just allow a public showcase url to be embedded as an iframe on a website?
brianmfriedman
Aug 6, 2024A: Hey Hayden,
Can you follow the instructions here: https://help.yourethos.io/en/articles/2111425? After you've created your A Type domain and shared the subdomain and Brand Showroom name with team@youretho.io your subdomain will be live same day.
Thanks,
Brian
Q: Hey there!
Once I have whitelabeled a subdomain and I able to embed it into other software project management tools like niftypm or monday.com?
brianmfriedman
Aug 5, 2024A: Hey Hayden,
When you publish your Brand Showroom you'll have a link like https://brand.supermush.com/ that you can add to other projects. We're working on creating embed codes for each section too.
Thanks,
Brian
Verified purchaser
thanks for the response Brian, but when I try to embed the link anywhere, it just says it refuses to connect, including the example of https://brand.supermush.com/
Cheers for your response!
Hey Hayden,
Can you share a screenshot or Loom of the error you're experiencing when using the Ethos link to team@yourethos.io? Our team can then make sure it's working.
Thanks,
Brian
Q: Where is the login?
brianmfriedman
Jul 29, 2024A: Hi Brandact,
You can login here: https://app.yourethos.io/
Thanks,
Brian
Verified purchaser
Hi Brain, thank you so much for responding