Serious disappointment despite good idea
Honest review, even at the risk of not getting it released:
Which red flags did I experience?
- Automated Welcome eMail took more than 12 hours to arrive (picture proof kept).
- Support request was closed after 24 hours without receiving any answer (picture proof kept).
- Clearly marketed "lifetime" deal on AppSumo turns out to be only a "yearly" plan after applying the code in the system (picture proof kept).
- Page speed and loading times are extremely slow as confirmed by other users. This is not a temporary server issues as it seems persistent since days. All website owners are aware that sometimes teething technical problems can exist. But being responsive and keeping the customers informed would be a minimum courtesy.
- Adding new items leads to error message "Run script "void (0);".
The idea behind the tool, the clean UI, the functions provided all look good. But what is that worth if Ethos is not working correctly?
I see the number of positive reviews and wonder if the application deteriorated in such short time, or what could be the cause for the current negligence.
Really a shame as Ethos could have been a nice addition to manage and share brand assets.
But the "ethos" of Ethos (Greek for 'character') doesn't feel right. Completely neglecting customers even during the campaign period on AppSumo doesn't shed a good light on the future sustainability.
brianmfriedman
Edited Apr 13, 2025Hey Ichbins,
I really appreciate you taking the time to write all this out. It's 100% not the experience we want anyone to have, and I’m sorry for the frustration.
Our onboarding flows are set up with MailChimp to go out immediately after signup, triggered by an API tag we send on account creation. It usually happens within a few seconds, so if it didn’t show up for 12+ hours, something went wrong. Would love to take a look if you can share the screenshot or timestamp.
That support message should’ve been answered. Our team was traveling last week and on different time zones, so we missed it. That’s on us.
Every AppSumo account is set up as “yearly” on the backend, but with no expiration and no charges after the first year, so it’s a true lifetime plan. I know the wording is a bit confusing and we’re working on making that clearer in-app.
As for site speed that definitely shouldn’t be happening. We host through Cloudways with increased server capacity and should be seeing solid performance. Can you send over your general location so we can check server speed in your region? We haven’t seen widespread issues but want to dig into this.
The “Run script 'void(0);” error is a new one. It might be due to a corrupt file or a special character somewhere. If you’re up for it, send over how you triggered it and we’ll push a fix right away. We treat these as high priority.
We’re releasing updates every two weeks and just shipped a big Analytics update. You can check it out on our public roadmap: https://trello.com/b/LpiXnkcN/ethos-public-roadmap.
If anything ever feels off, please don’t hesitate to shoot us a note at team@yourethos.io or book a quick call to walk through best practices. We’re here and always improving.
Thanks again for the honest feedback. It really helps a ton to make sure none of our users have a poor experience.
Thanks,
Brian