Hi, I created Facepop few days back and its nor verifying the website. I followed every instruction provided. Contacted support but nor response. Kindly please check my issue and get me a solution asap. thanks!
I apologize for the delay. The team has been on a small break due to local holidays! We're back online today and can resolve all your issues immediately!
Q: I opened a trial account to test the platform. My card cannot be removed/cancelled. How do I reach support?
Hello, I signed up to try Facepop before purchasing at Appsumo. Since it asked me for my credit card details for me to be able to try the platform, I inputted my details. I tried cancelling my free trial way before trial date expiry but it won't allow me to cancel. A pop-up always appears when I try to cancel : "Billing information is missing from your account. Our systems are attempting to retrieve the necessary details. Pls try again in 5minutes or contact support for assistance." I sent a message on your support chatbot to no avail. I kept cancelling the trial subscription, also to no avail.
Now, MY CARD HAS BEEN CHARGED. I still cannot cancel the account and could not remove my card details as it seemed to disappear on the platform. Please help to rectify this & refund the amount charged.
I apologize for the delay. The team has been on a small break due to local holidays! We're back online today and can resolve all your issues immediately!
Q: Is there active development to improve this product?
Hi Fatos!
I’m loving FacePop and left a very positive review when I first bought it. However, I’ve been holding out for months hoping for updates to the CTA functionality. The changelog hasn’t been updated since Oct 2024! Has new development stopped?
I reached out to support and got a kind reply from Nevrie (thank you!), but it seems those requests haven’t been picked up by your dev team.
I still can’t use it for my main workflow without a redirect after a Google Sheets CTA or direct integration with Bento or OttoKit (formerly SureTriggers). These feel like easy wins—especially for a team as talented as yours! If nothing else, please add a redirect option to the Google Sheets CTA, since it already exists in the standalone CTA.
Hoping to see FacePop keep growing. Please give us an update soon!
My team and I are currently very active working on a major update related to video collection, which should go live shortly! We've been working on it for months, and it should add great value to your existing purchase.
Regarding integrations, I’d love to add as many as possible. Could you let me know more about Bento or OttoKit? Do you need an...
I completely get that White Label offering can't be done with AppSumo. I reviewed your website and also the packages here. Personally I don't care as much about white label. This is a great service to provide for my clients. But before I purchase here, I have 1 question about the Integrations and Webhooks. If I was to go the White Label route, are all those integrations available and is the Webhook white label? Or if my clients would use the integrations is it better to just have the FacePop Agency and have your brand?
We understand that white-labeling goes beyond just adding a custom logo. That’s why, for elements we can’t currently offer customization for—like a webhook hostname—we provide a duplicate, unbranded variant that can’t be traced back to FacePop.
That said, we’re actively working with agencies, and we’ve noticed that the most successful ones are using our...
Q: Facepop Not Working Nor Support Response!
Hi, I created Facepop few days back and its nor verifying the website. I followed every instruction provided. Contacted support but nor response. Kindly please check my issue and get me a solution asap. thanks!
Fatos_Answerly
Apr 12, 2025A: Hi there,
I apologize for the delay. The team has been on a small break due to local holidays! We're back online today and can resolve all your issues immediately!
Share FacePop
Q: I opened a trial account to test the platform. My card cannot be removed/cancelled. How do I reach support?
Hello, I signed up to try Facepop before purchasing at Appsumo. Since it asked me for my credit card details for me to be able to try the platform, I inputted my details. I tried cancelling my free trial way before trial date expiry but it won't allow me to cancel. A pop-up always appears when I try to cancel : "Billing information is missing from your account. Our systems are attempting to retrieve the necessary details. Pls try again in 5minutes or contact support for assistance." I sent a message on your support chatbot to no avail. I kept cancelling the trial subscription, also to no avail.
Now, MY CARD HAS BEEN CHARGED. I still cannot cancel the account and could not remove my card details as it seemed to disappear on the platform. Please help to rectify this & refund the amount charged.
Fatos_Answerly
Apr 12, 2025A: Hi there,
I apologize for the delay. The team has been on a small break due to local holidays! We're back online today and can resolve all your issues immediately!
Share FacePop
Q: Plan 2
Plan 2 is for unlimited sites, right?
Fatos_Answerly
Apr 12, 2025A: Hi Dimtry, thank you for the question!
Yes, with T2 you can use unlimited widgets on unlimited websites!
Share FacePop
Q: Is there active development to improve this product?
Hi Fatos!
I’m loving FacePop and left a very positive review when I first bought it. However, I’ve been holding out for months hoping for updates to the CTA functionality. The changelog hasn’t been updated since Oct 2024! Has new development stopped?
I reached out to support and got a kind reply from Nevrie (thank you!), but it seems those requests haven’t been picked up by your dev team.
I still can’t use it for my main workflow without a redirect after a Google Sheets CTA or direct integration with Bento or OttoKit (formerly SureTriggers). These feel like easy wins—especially for a team as talented as yours! If nothing else, please add a redirect option to the Google Sheets CTA, since it already exists in the standalone CTA.
Hoping to see FacePop keep growing. Please give us an update soon!
Fatos_Answerly
Apr 12, 2025A: Hi Miraja, thank you for the question!
My team and I are currently very active working on a major update related to video collection, which should go live shortly! We've been working on it for months, and it should add great value to your existing purchase.
Regarding integrations, I’d love to add as many as possible. Could you let me know more about Bento or OttoKit? Do you need an...
Share FacePop
Q: Question About Tier 2 vs White Label
I completely get that White Label offering can't be done with AppSumo. I reviewed your website and also the packages here. Personally I don't care as much about white label. This is a great service to provide for my clients. But before I purchase here, I have 1 question about the Integrations and Webhooks. If I was to go the White Label route, are all those integrations available and is the Webhook white label? Or if my clients would use the integrations is it better to just have the FacePop Agency and have your brand?
Fatos_Answerly
Apr 12, 2025A: Hi CK, thank you for the question!
We understand that white-labeling goes beyond just adding a custom logo. That’s why, for elements we can’t currently offer customization for—like a webhook hostname—we provide a duplicate, unbranded variant that can’t be traced back to FacePop.
That said, we’re actively working with agencies, and we’ve noticed that the most successful ones are using our...
Share FacePop