Q: I sent email but no reply
my account got stuck on processing
so it would not open a chat or do anything
as it was always processing
and you do not respond to email or questions, this has been unusable for weeks
it will not start a new chat or do anything until the processing has finished but it never finishes as it is stuck
Muhammad.Anzal
Nov 8, 2024A: Hello,
We apologize for the delay in responding and for the frustration this issue has caused. Could you please let us know if you’ve tried the new version of our website? The latest update addresses many performance issues, so we're hopeful it will resolve this "processing" issue.
If you’re still experiencing the same problem on the new version, could you please send us a screenshot of the issue at contact@gopdf.io? This will help us diagnose and resolve it promptly.
Thank you for your patience, and we’re here to assist you!