3.3
Taco ratings
Gumbamail is praised for its seamless integration with Gmail, user-friendly interface, and efficient email campaign scheduling. Some users have reported issues with delayed customer support and occasional technical glitches. Despite these minor drawbacks, Gumbamail's overall rating of 3.3 out of 5 and positive user feedback make it a worthy investment, especially with the 60-day money-back guarantee. Give it a try and experience hassle-free mass email management within Gmail.
AI-powered summary of customer reviews
Verified purchaser
Not responding on time and not solving the issues.
- Very Very delayed support
- No Resolutions provided
- Getting connected with Customer Care is a dream
- Application not working properly
Dear Gumbamail, you need to listen to your customer. We paid for it. Not even solving the issue. Its quiet simple licensing issue to be sorted out from yourside. We are surprized to see that for each issue we need to write multiple times and it is very painful, and you just reply in a line or two that is it not possible. Not even looking at the scenario, where the resolution is supposed to be an action from yourside. Of all my purchased, this is the one I am leaving 1 star for the first time. Do resolve the issues and we will be more than happy to give a 5 star.
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Verified purchaser
No service and not working
No customer service and not working properly
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Verified purchaser
Very Good Software. Could use some improvements
I like how the software allows you to customize emails and send several. However, I believe the uploading of a cvs could use some improvement. Overall, well worth the price.
Alicia_Acumbamail
Feb 17, 2025Hello!
Thank you for your nice review and your feedback. We continue improving Acumbamail to meet all of our customers’ needs.
We are looking forward to having you on board.
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Verified purchaser
Absolutely not recommended
I bought this product very happy, by mistake I registered with the email with which I was registered on AppSumo and instead I had to register with the Gmail email, I immediately contacted both Appsumo and Gumbamail support, I was completely abandoned, it had to be a very simple solution to solve the problem, but the assistance responds after days, with ridiculous emails, probably created by the AI, after a week, exhausted, I asked for compensation, but now I have a credit on Appsumo that I don't know what to use with. Bad experience, they lost a customer who would also buy other things.
Alicia_Acumbamail
Nov 28, 2024We're sorry to read about your bad experience trying to use Gumbamail. Please, send us an email to support@gumbamail.com and we will help you solve the problem.
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Verified purchaser
Not a Good Experience
I tried to test out Gumbamail before I purchased it. On my very first test email to just my personal email only, Gumbamail suspended my account stating I had a suspicious link in my test email. Funny but the link was an app sumo vendor link. Anyway to make a long story short I Sent at least 12 email messages and finally after 5 days I received a reply but I was told that the only way they would unlock my account is if I purchase a plan before they would assist me or un-lock my account. I did as they asked and I purchased the tier one plan. I immediately tried to activate my account but was not allowed because my Gumbamail account was still suspended via Gumbamail. I sent a total of 10 more email messages over 5 more days but then never unlocked my account or helped me in any way. I also tried their chat feature 5 times on their website but I never received a reply on that platform either. Poor Customer Service
Alicia_Acumbamail
Oct 30, 2024Hi! First of all, we are sorry to read about your bad experience using Gumbamail. We take our users feedback very seriously. We take note of your comments to improve our Support service. Deliverability and blocked accounts depend mainly on the quality of your lists and the content you try to send.
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