3.6
Taco ratings
Customers appreciate Gumbamail for its seamless integration with Gmail, user-friendly interface, and efficient email delivery. Some users have reported minor issues with domain verification and technical support response time. Gumbamail offers a 60-day money-back guarantee, making it worth trying for simplifying email marketing within Gmail.
AI-powered summary of customer reviews
Verified purchaser
Not there yet.
Not all versions of the Chrome browser are compatible with it. Support is non-existent; my emails went unanswered. I only managed to get help once by contacting them through the support email of a similar app they offer. Unfortunately, their email management is poor—your emails will end up as spam, and Google may ban your domain. I even received an email from Google advising me to stop using their service.
Verified purchaser
Frustrating
I haven't enjoyed this product. I found the tutorials were confusing and I don't find that it does everything it's supposed to do.
The build a template tutorial suggested I 'save a copy' when I was done editing my first email template. I didn't realize the 'save a copy' button was a drop down menu and what I really wanted to do was 'save changes.' So I ended up with 35 progressive versions of my email template when I was done.
Then I tried to upload my email addresses from Excel but the tutorial didn't specify that I build the list name first, and THEN upload. So it took me a long while to find when the upload button would appear. Once I figured that out, I saved my Excel file as a Google Sheet but then the app couldn't find the document in my Google Drive. So I resorted to uploading a csv file.
There is no ability to filter customers within the app. So I assume I have to filter in the Excel file, save as a new CSV and then upload a whole new list? But when I did that, and tried to upload the new filtered list- only the first email address was loaded.
I've been working on it all weekend and I'm about done. I walk away from it, try something new, walk away, try another work around, walk away. I'm about to walk away for good.
Verified purchaser
Besta Email No1
hello, I can say that Gumbamail is excellent for me personally, it works, I've been using it for a month, I took code number one, now I'm taking code number two. I had a small problem with entering the code, but the support was great, it was fixed in 1 day, which is completely normal. I started a campaign for several products and my list is 1,698 verified contacts and 417 are opened, the second campaign is 1,627 contacts and 491 messages are opened, the third is 1,637 contacts and 493 messages are opened. I'm new to email marketing, so I think it's good if there is someone who is an expert to give their opinion. Best regards ilia sweden
Verified purchaser
Have wasted two days of my life trying to veryify my domain
I have tried every single method suggested to verify my domain and it is just not integrating. It is way too hard. The template interface is great and I would love to be able to use it. Support has not been helpful either. It looks like an awesome product but I just isn't working for me
Verified purchaser
Support is lacking
I had a problem with the app being all in Spanish. They said they fixed it and while there is more English now all the support buttons are in Spanish.
Secondly, I had trouble connecting my domain. It would just cycle. Just a day earlier (in Spanish of course) it would show up but not verify given any of the methods they have.
So does this work or not?
I already returned it once when there was a translation problem, now I can even load my domain.
Support doesn't respond in a timely manner either.
I want to like this tool, the interface is pretty good. I'll gladly change my review if they can get it to work!