Hello, we have now purchased the plugin. However, I don't understand how to get the live chat button onto the website. We would like to use it without AI for the time being. How can I set this up? I can't really figure it out from the documentation
Q: POSSIBILITY OF USING OTHER AI MODELS AND THEIR RESPECTIVE APIs (DEEPSEEK, GEMINI, ETC...)
Hi, good tool, however, it should make it easier to use other models through the API, since limiting yourself to chatGPT is a mistake and is terrible in many cases.
I am a web agency and am looking for a chat tool for Wordpress for my customers. I would like to know if this tool is GDPR compliant. Where is the data stored here (location/country)?
Thank you, this sounds great..is a file sharing like Screenshots also possible?
Best regards Pablo
Q: LTD on your webpage
I saw that you're offering a lifetime deal on your website with a 1000-site license for $249. I'm also looking at the AppSumo deal. I run an online marketing agency and I'm especially interested in a white-label or unbranded version of your plugin so I can resell it. That wouldn't be possible if your branding is shown. What is the difference between the AppSumo deal and the one on your site?
We have a support service for our clients, to whom we provide website maintenance services. They write to us by email. I see your system has a PIP-in email system. Does this mean they can write to our email address, and their request automatically creates a ticket?
If so, is there a way to recognize our clients? Let me explain: sometimes the same client writes from one email address and the next day writes from another email address to ask a different question. How do you handle this?
A: Yes! With Hive Support’s Email Piping system, your clients can send emails to your support email address, and their requests will automatically be converted into tickets. This allows you to manage all support requests within Hive Support without requiring customers to log in.
Regarding recognizing clients, Hive Support identifies users based on their email addresses. If a client sends an email...
Q: live-Chat
Hello, we have now purchased the plugin. However, I don't understand how to get the live chat button onto the website. We would like to use it without AI for the time being. How can I set this up? I can't really figure it out from the documentation
HiveSupport
Apr 12, 2025A: Hi,
Please create a support ticket on our website.
Regards
Share Hive Support
Q: POSSIBILITY OF USING OTHER AI MODELS AND THEIR RESPECTIVE APIs (DEEPSEEK, GEMINI, ETC...)
Hi, good tool, however, it should make it easier to use other models through the API, since limiting yourself to chatGPT is a mistake and is terrible in many cases.
HiveSupport
Apr 7, 2025A: Thank you for your valuable opinion. We will add other LLMs in our upcoming updates. Regards
Share Hive Support
Q: GDPR
Hello
I am a web agency and am looking for a chat tool for Wordpress for my customers.
I would like to know if this tool is GDPR compliant. Where is the data stored here (location/country)?
Thank you for your feedback.
Best regards
Pablo D.
HiveSupport
Apr 7, 2025A: Hive Support is completely self hosted, means we do not store your data. Only you store and own your data.
Share Hive Support
Thank you, this sounds great..is a file sharing like Screenshots also possible?
Best regards
Pablo
Q: LTD on your webpage
I saw that you're offering a lifetime deal on your website with a 1000-site license for $249. I'm also looking at the AppSumo deal. I run an online marketing agency and I'm especially interested in a white-label or unbranded version of your plugin so I can resell it. That wouldn't be possible if your branding is shown. What is the difference between the AppSumo deal and the one on your site?
HiveSupport
Apr 7, 2025A: Hi,
The deal structure is same in both places. However, we do not have white-label version
Share Hive Support
Q: clients management
We have a support service for our clients, to whom we provide website maintenance services. They write to us by email. I see your system has a PIP-in email system. Does this mean they can write to our email address, and their request automatically creates a ticket?
If so, is there a way to recognize our clients? Let me explain: sometimes the same client writes from one email address and the next day writes from another email address to ask a different question. How do you handle this?
Thank you.
HiveSupport
Mar 27, 2025A: Yes! With Hive Support’s Email Piping system, your clients can send emails to your support email address, and their requests will automatically be converted into tickets. This allows you to manage all support requests within Hive Support without requiring customers to log in.
Regarding recognizing clients, Hive Support identifies users based on their email addresses. If a client sends an email...
Share Hive Support