Q: Clarity on BYOK - When will it be back, and if there are any costs to use this what will it be?
Hi Zak, I purchased the Tier 5 plan expecting it to work as a Whitelabel solution. However, credits are consumed not only for conversations (e.g., 1 credit for GPT-4 mini up to 30 credits for GPT-4) but also for automation triggers, learning, guided conversations, and each retrained link, making scalability costly. Training just one site cost nearly 4,000 credits, and high costs for scaling—additional chatbots ($39/mo), extra credits ($80 for 10K), training URLs ($80 for 1K), and files ($80 for 1K)—leave little to no margin for resellers. Could you clarify when BYOK will return and if there will be additional fees for AppSumo users? Additionally, will there be reseller-specific pricing to allow for margin? We’re open to a mutually beneficial setup, but it needs to make sense financially. This will determine if we explore other providers.
Verified purchaser
I share the same view. While I like IC, it isn't scalable without Byok. I suggested to Zak that Tier 4 and 5 users should have the option to choose between credits and Byok (no answer yet), which would enhance company sustainability since the higher-tier expensive LTD users will likely prefer Byok. Credits are useful for testing but a "hell no" for scalability.
Completely agree with this. BYOK and more flexible pricing/scaling is an absolute must and will only help InsertChat grow.