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Member since: Nov 2020Deals bought: 37
3 stars
3 stars
Posted: Aug 13, 2024

Works, but is no fun to work with! (at the current state)

First of all: the product works quite well, but it's the small shortcomings that spoilt the fun for me - and the lack of support!
I took over an hour and found 13 issues, many in the area of suboptimal UI / UX decisions, but also bugs.
Saving and loading screenshots also takes 2-4 seconds, depending on their size and also loading some overview screens. During these loading times, displaying the logo (even several times) in a gigantic, pulsating and frantically rotating manner, so that they catch the eye even more, is already rather counterproductive from a psychological point of view!

I collected all the issues with the app itself and sent a message to the developers in the chat window provided 10 days ago. Since then it just says:
"The team will be back šŸ•’ Monday."

I understand that a product here on AppSumo is not completely error-free due to the low price and can be optimised here and there. But not responding to messages during an ongoing AppSumo campaign is really a no-go for me!
I'm now waiting until the last day of the refund option to see if things improve or at least get a response from support.

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