I have reached out to the service team for direction on how to apply the download on another device. I have gotten (2) 1 sentence responses in nearly a week of inquiry. The issue is that we wanted to download the app on a another device from the one we originally downloaded. I got a response that the registration has been reset. I asked for more instruction and explanation because we do not know how to apply the download on the other device because we no longer can access it due to the reset. We never asked for a reset, we were asking how do we move it to another device. We have sent numerous emails detailing the situation and NOT one time have they dealt with the issue or addressed it. We have purchased nearly 100 apps through APPSUMO, we are not new to the process. WE STILL CAN NOT ACCESS the app nor use the downloader. We have asked for instructions of how to access the download since the reset, which was done without our consent. The service is slow and terrible. We are probably going to cancel and also contact APPSUMO customer service .