Hi,

Thank you for your feedback. I understand your concerns and would genuinely like to assist you with this issue.

In your review, you mentioned facing difficulties and asked how to contact our team in the questions section. I immediately responded with the support email where you can reach us. Additionally, we send welcome emails asking for feedback and offering assistance. However, we haven’t received any tickets or emails from you regarding this problem, which makes it challenging to address your specific case. If you could share your email or username, I’d be happy to investigate this further for you.

Regarding your concerns about our website availability, I’d like to clarify that we closely monitor both the website and the QR Code redirection service to ensure maximum uptime. Over the past 3 months, our monitoring tools have not detected any downtime. Furthermore, our QR codes are used by large marketing companies, including in high-traffic locations like airports, without any reported issues. This reinforces our commitment to delivering reliable, high-availability services.

That said, I understand that the issue you described might be a regional or local connectivity problem. Without more information, it’s difficult to pinpoint the root cause. I’d love the opportunity to help you troubleshoot and resolve this, but addressing it through review comments is not ideal.

Please don’t hesitate to contact us directly at support@joyqr.com so we can investigate and provide a resolution. We value your feedback and hope to ensure your experience with JoyQR is as smooth as possible.