kiwilaunch

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Member since: Mar 2024Deals bought: 14
5 stars
5 stars
Posted: May 9, 2024

Love this platform just wish it had packages option

I purchased the license and loved everything about it: ease of set up, speed, functionality, visuals. The only problem that I discovered later rather than sooner is that there is no option to create packages of services that act as a "bank" where clients can schedule from and where canceled classes can sit to be re-scheduled at a later date. Orkun and I respectfully disagreed on the need for this feature, but for my business, it is ESSENTIAL. Most of my business comes from corporate accounts and all of my clients are professional adults. The ability to never lose their classes if their schedule is busy is a foundational expectation and selling feature for me. But it can't be done in Kiwilaunch. Orkun provides phenomenal customer service and tech support. He responds very promptly and is always so helpful. And as a small business owner, that kind of support is worth its weight in gold. In all honesty, I am sad that Kiwilaunch can't work for my needs. Especially since I recently tried the Amelia Booking Plugin for Wordpress and not only did a serious problem arise but after 2 weeks it is still unresolved and they caused a critical error on my website that I don't know how to fix. I hope Orkun can read this and consider adding a packages feature soon because Kiwilaunch is the system I want and need and his dedication to client needs leaves every other company in the dust.

Founder Team
Orkun_kiwilaunch

Orkun_kiwilaunch

May 10, 2024

Hello! It is very generous of you to leave 5 tacos even we are missing a feature that is super crucial for your business. I know how frustrated you felt after spending the time to migrate your setup.
Just a note, I took this missing feature as "customers' ability to reschedule and cancel their own bookings". Because we already have a package feature but we don't currently enable your customers to manage their bookings.
Again, many thanks for your kind and generous review.

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