Dear Team Lancepilot,

First of all, I would like to commend you on creating a fantastic product. Lancepilot's WhatsApp API features at an affordable cost make it an excellent tool for small businesses like ours. The product has immense potential and is already helping us streamline customer communication effectively.

However, I would like to share some feedback that I hope you take constructively, as my intention is to help you improve and unlock even greater success for Lancepilot.

While the product itself is remarkable, I believe the support system needs improvement. A dedicated customer support team that promptly resolves queries is essential to earning trust and credibility from your customers. Currently, the response time for small issues is sometimes 24–48 hours, and reminders are often required to get assistance.

As a business, we rely on your services to seamlessly follow up with our customers. If we need to spend time chasing support for resolutions, it diminishes the purpose of using Lancepilot in the first place. A more responsive and proactive approach from your support team would greatly enhance the customer experience and help businesses like ours focus on serving our own clients.

I truly believe that Lancepilot has the potential to become a market leader. With improvements in customer support and query resolution, you could not only strengthen trust with existing users but also encourage them to confidently recommend your services to others.

Thank you for your hard work and innovation. I look forward to seeing Lancepilot grow and thrive.

Warm regards,