Q: Can AI agents suggest internal pages to customers ?
Hey there,
It's me again, Sebby, really enjoying the product. I noticed the agents were not programmed to send users to more relevant pages on your site (that they were trained on). At least they don't do it automatically. For example, if I place Agent A on the homepage, and Agent A is trained on the homepage and page B, when I ask something relevant to page B, it will provide that information and say read more information here, and link "here" back to the homepage.So, I guess I have to create the custom instruction: "If customer asks about Page B subject, send them to Page B for more information". Or maybe there is a way to do it programmatically. For example, "when a customer asks a question about one of the URLs you were trained on, feel free to refer them to that URL (all within the same site)" Not sure that would work.
Ravi_LegittAI
Apr 11, 2025A: Hi Sebby,
Bot is trained to provide the links of webpages. However this can be further finetuned. In the setting, there is option of system prompt. You can mention prompt something like "you are an helpful assistant. Wherever possible, provide most relevant webpage link from my site in the response". Retrain and this should do the job.
Hope this helps.