Q: Customize the Buttons?
In the video that you sent (great video thanks!), I noticed that the AI Chat had a bunch of bubbles on the customer-facing side ("I have a question about an order", "I have a billing issue", "I need tech support", etc...
Can I customize those bubbles?
I want to add a bubble that says "I want to speak to a live agent".
As soon as the bubble is clicked, I want the AI to know to transfer the customer to a Live Agent.
Can I create a bubble like that?
If so, I want to bubble to always be visible throughout the chat, so the customer can click it whenever they feel like AI isn't helping. Is that possible?
Ebrar_lookfor
Jan 28, 2025A: You currently can't customize the buttons, these are generated in real time by AI. However, we also think about showing preferable options to educate user, Like "I have a product questions" etc.
Actually customers can always interrupt the chat by typing "bring human" or "live chat". That's why we put "Ask human if needed" text to our main conversation starter.