Q: Conversations and Video Mode
Hi, Two questions: How are the included conversations counted? Is a conversation equivalent to a number of questions and answers in the same session? Or is a conversation consumed when the visitor has written their question and pressed enter? Can you initiate a chat in video mode or is video mode only for displaying pre-recorded videos?
Milad_LouiseBot
Nov 10, 2024A: Hello smdemos👋 ,
Here is a quick clarification regarding our conversation types:
👉 Non-AI-based Conversations: This includes pre-built text scenarios and interactions with the videobot. These conversations are completely unlimited. Please note that videobots consist of pre-recorded videos designed to engage users with interactive buttons.
👉 AI-based Conversations: Depending on your plan, you can use up to 250, 750, or 1500 conversations per month. A conversation is only counted when a user sends a message and the bot responds—welcome messages and the initial display of the bot are not counted. Each conversation session can last up to 30 minutes.
I hope this helps clarify things! Feel free to reach out if you have any other questions.
bhagsy