Q: Service without Warranty
Service without Warranty
unfortunately does not reflect the reality of what I have experienced. I have contacted countless times on the WhatsApp number you provide and only receive automated responses with no real support. Clearly my messages are seen, but they ignore them without offering any solutions.
I understand there is a 60 day return policy, but one of the licenses I purchased stopped working after only one month, and I have been unable to use the product for almost a year. I don't expect a refund at this point, once the time limit has passed, but I was at least expecting genuine support or a solution.
What solution can currently be offered for a defective product?
JaimeMC
Oct 29, 2024A: Hi senseifex,
Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you’ve faced and the frustration it has caused.
We want to assure you that we have a 60-day money-back guarantee. We encourage you to try our service for two months to ensure it meets your needs. If you encounter any issues, please reach out during that period, and we’ll be happy to assist you.
If you’re still having problems with your license, we’d like to help you find a solution. Please contact us again, and we will do our best to provide the support you need.
Thank you for your understanding, and we hope to resolve this for you soon.
Best regards,
ManyContacts