I'm facing a discrepancies between the timer and logged time. My employee's timer showed 7 hours of logged time. However, upon stopping the timer, the logged time immediately changed to 5 hours.

The activity timeline and logs confirm 5 hours, but the employee says they worked 7 hours and relies on the timer's display as evidence. This discrepancy has occurred multiple times.

Could you please clarify what might be causing this repeated issue? Should we trust the timer or the activity logs in these cases?

More details in Ticket No. 477860 (no reply yet!)