I initially had high expectations for this tool, but unfortunately, my experience has been quite disappointing—especially when it comes to support.

There was a server issue that lasted several days, and although I was told it had been resolved, the exact same problem persisted on my end, rendering the tool unusable. It’s quite possible that my issue wasn’t even related to the server outage, yet despite providing detailed information (including error messages), no real investigation was carried out.

The tool itself seems to run into errors when a keyword isn’t recognized—or for reasons that remain unclear—and those errors remain unresolved.

Because of the continued issues and the lack of meaningful support, I’ve had to reduce my review to one taco. I’m now approaching a full week of being unable to use the product, and unless the issue is resolved within the next 24 hours, I’ll be requesting a refund.

Update:
I should also mention that in a previous case, support invited me to join a Skype session during a limited time window that unfortunately always fell while I was asleep. As a result, I never managed to connect with them. The issue at that time was also related to the tool needing constant reloads due to unrecognized keywords—something I eventually figured out on my own.

Now, I’m being asked to go through a similar process again, but this time I’m expected to create a Microsoft account just to access support. That’s not something I’m willing to do, especially considering how little engagement I received through their previous live chat links—where no one ever replied despite multiple attempts.

While the 60-day refund policy is appreciated, it doesn’t account for the time lost trying to troubleshoot issues that should have been addressed by a responsive support team.

It’s disappointing, really—a tool with great potential, held back by a lack of basic, effective support.