4.5
Taco ratings
Mavic's intuitive interface, AI-powered content generation, and responsive customer support have been well-received by customers. Some users have expressed concerns about credit limitations and the overwhelming dashboard. However, with an overall rating of 4.5 and a 60-day money-back guarantee, Mavic remains a solid buy for those in need of an AI brand marketer.
AI-powered summary of customer reviews
Verified purchaser
Helpful if you don't have any tool, but not sure about the value (yet)
Prior to Mavic, I relied on other AI tools to help with content creation (like Voila, Merlin, Straico, etc). When I saw Mavic, I had zero interest in picking it up, until I saw a couple of videos from Jenny Jones (Digital Hacks Club). He shared a video using Octolens and Mavic - and he really loves Mavic, so giving into a little FOMO, I bought Mavic.
If I'm being fully transparent, I don't get. It's marketed as an AI powered brand marketer (reminds me a lot of ReelSight). You can connect your brand to the platform, and then chat with AI to create whatever content you want specifically tailored to your brand. For me, when I log into the dashboard, it's too overwhelming and distracting. Immediately, there's a chat bar, and then some specific tool tabs underneath (generate content ideas, write documents, create social posts, etc). Except that when you click on one of those more detailed tools, it takes you to a chat with the Mavic AI. Moving down the sidebar, there is a content calendar, which isn't anything unique - You can create and plan out content. The additional feature is the ability to save ideas maybe? Going further down the sidebar, more tools include idea playground, document writer, content hub, branding, etc. - again, tools that lead you back to chat. If you've ever used Nichesss, it feels like that - a whole bunch of options, which you may think is helpful, but really overwhelming. It could be a style thing, but I prefer tools where there's a clear flow - start here, then go here, then go here. This looks and feels like the NYC Subway from Times Square - sure, you can get to where you wanna go, but your going to have to work and bump your way through a whole bunch of people and noise to get there.
There is one feature about Mavic I'm liking, namely the customer profile feature. Enter in some info about your ideal customer - say flower shop owner - and it will create a profile for that ICP. You can then create content for that person.
Ultimately, it feels like many of the other AI tools that fly into and out of AS: some prompts on the back-end built into a dashboard (nothing that you can't build as a customGPT in chatgpt). The main kind of content that this is best suited to create is social media content (which, if you have a tool like Marky, and I do, this doesn't do much better, especially considering the AI credit limits). I'm still within the refund window, and will keep trying to use this tool to see if I'm missing something, or can unlock a workflow that feels more efficient, and possibly update this review if something changes. It really bothers me to leave a not-glowing review for a tool. If the founding team reads this, what would be great is possibly a webinar or training series about how to get the most out of the tool (the YT channel is super sparse, just has a view promotional videos)
jesstang
Nov 12, 2024Hi Richard, thank you so much for your thorough review. I've taken a good look at all the comments you've shared, and I wanted to make sure I provide a comprehensive response.
I think the biggest takeaway I'm hearing is that there is a UX issue / lack of workflows. Having multiple options that provides flexibility is not the way to unlock the value you're looking for on a regular basis.
In a...
Verified purchaser
Great customer service/ app is a work in progress
I purchased this software and once I redeemed it, it has me on the free plan with only one social media channel. I am still waiting on the company to upgrade my plan to provide the services I paid for. There are no instructions that alerts the buyer what to do next. Also, there are no instructions or disclaimers stating we will be automatically placed on the free plan and what to do next.
Update>>>>>>>
Customer Service is AMAZING! I received an immediate response once I sent an email. There is an additional step that you have to take that I wasn't aware of but they sent over a loom video and I am upgraded.
jesstang
Nov 12, 2024Hi there! Thanks for your feedback! I'm glad that I helped to solve your issue, and hope to be in touch :)
Verified purchaser
a Ferrari without gasoline
1000 credits for 5 brands is clearly insufficient... seriously: 200 credits/brand in 1 month is less than 10 requests/day... your tool is an AI marketing tool, if we are limited, what's the point? If it's a question of cost, at least let us have the possibility of putting our open ai key? we can't work under the pressure of credits, that's not serious. I have tier 5 and I might ask for a refund if it stays like that...
jesstang
Oct 28, 2024Hi there, thanks for your suggestion! Since you're on a Tier 5, you do have the possibility of including your Open AI key. You can find details of how to do that here: https://mavic.crisp.help/en/article/add-your-openai-api-key-as-1j0vq7m/
Please let me know if this helps.
Verified purchaser
So far so good
I love the interface and the chat bot with prompts etc is very efficient and writes well. Only drawback at the moment is it is not mobile compatible which is where I do a lot of my writing work typically. Otherwise very happy. Bought more codes after testing it on my own business.
jesstang
Oct 24, 2024Thanks for your feedback! I’m so glad to hear that you love the interface and find the chatbot efficient and helpful with writing. It's great that you decided to purchase more codes for your business! I understand that mobile compatibility is important for your workflow, let us look at this together with the team. Your input is invaluable, and we’re committed to making improvements. Thanks for...
Verified purchaser
Great tool
Grab this yesterday and been playing around with for a few hours now.
The user interface is intuitive and makes it easy to get started right away. Social media posts come together smoothly, needing just a few tweaks to be spot on. Plus, the customer service is fast and responsive, which is a huge plus.
Looking ahead, it would be great to have AI-generated images integrated maybe Flux. Wizard for planning a month's worth of posts, customised for each channel, would make this tool even more powerful. Overall, it's a fantastic addition to my workflow!
jesstang
Oct 24, 2024Thank you so much John for sharing your experience with mavic! It’s great to hear that you find our intuitive interface helpful and that you're enjoying the seamless social media post creation. Our customer support MVP Yong is also really pleased to hear your feedback :)
Noted on your idea about integrating AI-generated images, it's definitely part of the roadmap. Thanks for making us a part of...