Beginner Friendly Chatbot Creation
I was looking for a way to create chatbots that I could use for different aspects of my business. I don't have much experience with creating GPTs or training chatbots, so I was concerned that it would be too complicated. I was pleasantly surprised at how user friendly Mevo is. Additionally, I am blind and use a screen reading software to access things on my computer. I am frequently disappointed with how inaccessible apps are. Mevo is almost completely accessible with my screen reader. The only thing not clear is the description of the background images that are available when designing the bot appearance. Creating, training, and setting up the bot is completely accessible. So far, I'm very pleased. The only thing I am a little concerned about is the lack of responsiveness from the support desk. I have emailed twice and have had no answer. I haven't had a major problem, but it would be good to know there is reliable customer service available if/when needed.
frknbasaran
Aug 12, 2024Hello,
This is the most critical feedback we ever had. We'll focus on accessibility features more than ever from this day.
On the support front, we are working on migrating our support process to a ticketing system. Honestly, we could have done a better job of transitioning, but in the end, it'll be better for our customers; they'll be able to track their issue status transparently.
We are aware that our response time has increased more than average recently. We'll try our best to improve this.
Again thanks for your valuable comment and support.